Skip to content

PROTECTING OUR CUSTOMERS

 

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

 

Therefore, you will benefit from all EU rights applying to packages. Reays Coaches will be fully responsible for the proper performance of the package as a whole.

 

Additionally, as required by law, Reays Coaches has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Reays Coaches are members of the Bonded Coach Holiday Group of the Confederation Of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients' monies are protected by a Bond which may be called upon in the unlikely event of the Member’s Insolvency.

 

Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 240 3131 to confirm current membership.

 

Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.

 

Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

 

 

 

Peace of Mind

The Bonded Coach Holidays scheme (BCH) is the coach tourism industry’s government approved bonding scheme and it is run by ABTOT Limited. Your money is safe with a BCH Member and you know you are dealing with a reputable travel company.

 

How does BCH ABTOT work

If you are looking to buy a package holiday from a coach operator (which for instance would include overnight accommodation and transport) then that coach operator must meet the requirements of the Package Travel Regulations.

BCH ABTOT Members meet the requirements of the Package Travel Regulations through their BCH ABTOT Membership, ensuring that, in the unlikely event of their financial failure, your money is protected.

As a Member of BCH ABTOT they are required to comply with strict operational and financial standards contained in our Rules, our Trading Charter and our Code of Conduct. They will also be members of the Confederation of Passenger Transport UK (CPT), the coach industry’s national trade association, and will be required to meet their admission standards also.

 

When considering a coach holiday always look for the BCH ABTOT logo on your coach operators’ website and brochures. This means your holiday is bonded through the Bonded Coach Holidays scheme.

Consumer Protection

 

- Your deposits and other prepayments are protected by the bond provided to ABTOT (or under the Consumer Credit Act 1974 if you paid by credit card).

- In the unlikely event that your coach operator ceases trading, ABTOT will manage refund claims and any repatriation if you are abroad.

- All BCH ABTOT Members are monitored to ensure they have the right level of consumer financial protection in place.

- ABTOT offers an independent arbitration service to handle consumer complaints.

 

 

Reays Coaches Ltd, Strawberry Fields,

Syke Park, Wigton, CA7 9NE

Tel: 016973 49999

Email: bookings@reays.co.uk

Company No: 3910309

VAT No: 843 1444 43

Feefo logo Twitter Facebook Instagram LinkedIn

This website uses cookies to store essential information. By continuing to browse the website you are agreeing to their use. With your permission we would like use additional cookies. For more information you can view our cookie policy. Select Settings to change your cookie preferences. To allow the use of all cookies select Accept.