Reays Coaches receives Feefo Gold Trusted Service Award

 

27 January 2020

 

Reays Coaches has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

 

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

 

Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1^st 2019 and December 31^st 2019, with a Feefo service rating of between 4.5 and 4.9

 

Nicola Reays of Reays Coaches commented: “We’re delighted to receive this award from Feefo because it’s based on the feedback from real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. The whole team at Reays is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, and we’re looking forward to another successful year for our business.”

 

Congratulating Reays Coaches Ltd. on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”

 

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.

 

 

"A big thank you to all our customers for helping us continue to provide a great service in Cumbria".