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A client holiday travel insurance scheme is available to eligible passengers travelling on our holidays which is arranged by Wrightsure Services (Hampshire) Limited and underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of Great Lakes Insurance SE (GLISE). Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.


ERGO Travel Insurance Services Ltd (ETI) is registered in England and Wales, company number 11091555. ERGO Travel Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, register number 805870 and registered office: 10 Fenchurch Avenue, London, EC3M 5BN.


Details about the extent of GLISE’s authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available upon request.


This insurance is available only to residents of the United Kingdom who purchase cover before they travel.


Wrightsure Services (Hampshire) Ltd is authorised and regulated by the Financial Conduct Authority (their registration number is 311394) and is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768.


Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.



This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded

medical condition(s), are travelling in countries included within the policy terms and who wish to insure themselves against

unforeseen circumstances/events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured.



We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.


We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from

Mayday Assistance Limited. The following is a brief summary of the cover available. Full details of cover and exclusions will

be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before

booking should you wish to examine this in advance.








Sum Insured



Up to £1,500

Holidays 3 days duration or less

Nil Excess. Holidays 4 days

duration and over £50/£15 in

respect of Loss of Deposit claims

Personal Accident- 

Up to £15,000 Death and

corresponding Benefits £15,000.

Death Benefit limited to £7,500

If aged 70/£1,000 if aged under 18 at time of travel

No Excess

Medical Expenses including

Repatriation (only applicable to

travel outside of the UK)

Up to £2,000,000


UK Additional Travelling Expenses

Up to £2,500


Medical Confinement Benefit

£10 per 24 hours up to £100 UK


£15 per 24 hours up to £450

Channel Islands & Europe

No Excess


Up to £1,500


Personal Property Including Money

Up to £1,500 in all. Single

Article Limit £200/Valuables £400

Personal Money Up to £200 (age restrictions apply)

Delayed Baggage (after 12 hours)

Up to £100

Personal Property & Money £35


Delayed Baggage – Excess 12



Loss of Passport

Up to £200

No Excess

Missed Departure

Up to £100 UK & £300 Europe

No Excess

Travel Delay

Travel Delay up to £60

Cancellation (holiday abandonment)

up to £1,500

Travel Delay Excess = 12 hours


Holiday abandonment excess as

per Cancellation

Personal Liability

Up to £2,000,000

No Excess

Legal Expenses

Up to £25,000

No Excess


As per Cancellation & Medical Section

As per Cancellation & Medical Section


Health Conditions




a) You are aware of any medical condition or set of circumstances that could reasonably be expected to give rise to a claim (for example the

state of health of a Close Relative, Business Associate or any person on whom Your travel plans depend).


b) The Insured Person whose medical condition gives rise to a claim:


i) Is receiving, or on a waiting list for, surgery, in-patient treatment or investigations in a hospital, clinic or nursing home.


ii) Is travelling against any health requirements stipulated by the carrier, their handling agents or other public transport provider.


ii) Is travelling against the advice of a Medical Practitioner or for the purpose of obtaining medical treatment abroad.


iii)  Has been given a terminal prognosis.


Please note: If you are on medication at the time of travel, Your medical condition(s) must be stable and well controlled.


If you are travelling outside of the UK You must notify the Change in Health helpline immediately if a change in health occurs (including any change to medication) between the date this policy is issued and your scheduled date of departure.






If you or anyone else named on this policy has not been a resident in the UK for the past 6-months this policy cannot cover you.


In addition to the above the policy also contains the following main exclusions:


* Any costs of repatriation or evacuation as a result of You taking part in any excluded Hazardous Activities and Sports including dangerous expeditions or from an area which is considered by Insurers to be a War Risk or Civil Hazard area.


*  Loss of or damage to money and valuables whilst left unattended or in/from luggage in transit.


* Loss of or damage to telecommunications and motor vehicle related equipment and accessories.


*  Travel against the advice of the carrier, any other public transport provider, the Foreign Commonwealth & Development Office (FCDO) or the World Health Organisation (WHO).


*  Any insurance event arising from You being the driver, rider or passenger of a quad bike, all-terrain vehicle or

motorcycle when the insured person is not wearing a crash helmet, whether legally required locally or not.


*  Claims arising from any epidemic or pandemic as declared by the World Health Organisation. (This exclusion does not apply to Section 9).


Examples of these and other conditions and exclusions are contained within the policy wording, a specimen copy of which is

available upon request. If after purchasing a policy from us should you find it does not meet your requirements you have 14 days from the date of issue or prior to travel, whichever is sooner, to cancel the policy and receive a full refund of your premium.


Protecting your information

We will only use your personal details in line with our Privacy Notice. This can be found on our website or is available in hard copy format upon request and you should read this carefully and contact us immediately if you have any queries. Your personal information includes all of the details you have given us to process your insurance policy (we will not ask for more information than is necessary). We may share your data with Third Parties for the provision and ongoing performance of your insurance policy. Your data may be transferred outside the UK. All of the personal information you supply to us will be handled strictly in accordance with the applicable Data Protection regulations and legislation.


Reays Coaches Limited is an appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the FCA (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from or by contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.


We do not charge fees for our insurance related services however we and Wrightsure Services (Hampshire) Limited may receive some form of renumeration in relation to the arrangement of insurance.


If our chosen insurance provider, Wrightsure Services (Hampshire) Limited are unable to offer you the travel insurance cover you require because you have serious medical conditions, you may be able to get help by accessing the Money and Pensions Service travel directory or by calling 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).

Reays Coaches Ltd, Strawberry Fields,

Syke Park, Wigton, CA7 9NE

Tel: 016973 49999


Company No: 3910309

VAT No: 843 1444 43

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