Please read a selection of our testimonials, originals can be viewed from our customer comments brochure at our head office in Wigton

 

29th September 2017

Blackpool Illuminations Day trip

 

Could not fault it! Will use this company again.

 

Sylvia Burns

 

 

 

27th September 2017

York Day trip

 

The driver was absolutley fabulous and very very pleasant.

 

J Butler

 

 

 

22nd September 2017

Super Saver Holiday

 

I have not long been back from one of your Super Saver holidays.  It was my first trip on my own and I thoroughly enjoyed it.  Everyone was so friendly and the driver, was brilliant!

 

I am looking forward to another trip with you next year.

 

Gwen Mitchell

 

 

 

19th September 2017

Mystery Tour Day trip

 

Good driver. We had a lovely ride round.

 

 

 

19th September 2017

Mystery Tour Day trip

 

 

Good trip, beautiful scenery. This trip was even better due to lovely weather, comfortable coach and very good driver.

 

Mrs Blake

 

 

 

4th September 2017

Bournemouth Super Saver Holiday

 

My first time away on my own an have had a great time. Definetly going again next year. The driver helped make the trip enjoyable.

 

 

 

4th September 2017

Bournemouth Super Saver Holiday

 

Good holiday, Alan was very friendly and always there to help.

 

Valerie Fox

 

 

 

4th September 2017

Scarborough Super Saver Holiday

 

We really loved the place Scarborough. Our driver was great, couldnt have been more helpful. We would most definetly travel with Reays again.

 

Andrea Mingins

 

 

 

30th August 2017

Skipton and Harrogate Day trip

 

Everything was excellent from when we got picked up in Carlisle to our destination and getting back. The driver was a pleasure to have as our driver.

 

Christine Bell

 

 

 

15th August 2017

London Theatre Break

 

Enjoyed out trip. We had a brilliant time. We would and will be travelling with Reays again. Bus driver very helpful. 

 

Mr and Mrs M Hetherington

 

 

 

15th August 2017

London Theatre Break

 

Brilliant holliday, driver was excellent, very helpful and polite. Would highly recommend Reays coach trips. Thank you.

 

Linda McFarlane

 

 

Monday 24th July 2017

Southport Super Saver

 

Excellent value for money. Looking forward to our next holiday with Reays in September.

 

Henry and Violet Benett

 

 

 

Monday 24th July 2017

Southport Super Saver

 

Was a lovely holiday, we visited some interesting places. Our driver was excellent. Liverpool was a great experience.

 

Sheila Roberts

 

 

 

Monday 26th June 2017

Just Go to Orkney & Shetland

 

Dear Sir,

My wife and I were on the recent Just Go holiday to the north-east of Scotland and I am writing to commend the role played by your driver.  As you know, he had to assume the role of tour manager as well as doing the driving and throughout the tour he was excellent, always pleasant and willing to collect tickets, boarding cards etc as needed and giving us clear instructions as to times and places as well as driving smoothly and safely. I just wanted to pass on our thanks and I hope that Just Go will add to his remuneration.

 

Best wishes,

Robert Potter

 

 

Sunday 11th June 2017

Chatsworth House Flower Show Holiday

 

Just returned last night from your Chatsworth flower show excursion, my first Reays tour. I would just like to say a great weekend and compliment your driver on his quality driving and his management of the tour. The driver is a fantastic representative for your company.

 

Regards Frank Harkness

 

 

Friday 26th May 2017

Chelsea Flower Show Holiday

 

We have thoroughly enjoyed our trip to Chelsea Flower show. The drivers suggestion of going to Windsor en-route was a good idea.

 

Caroline Browne

 

 

Friday 26th May 2017

Chelsea Flower Show Holiday

 

Could not fault anything on the holiday. The driver was an excellent ambassador for yout company.

 

William Hardisty

 

 

Friday 26th May 2017

Chelsea Flower Show Holiday

 

The driver was very courteous, professional in his manner, informative and friendly.

 

Dorothy McBride

 

 

Friday 26th May 2017

Chelsea Flower Show Holiday

 

The driver was first class. Our experience to our trip to Chelsea Flower show was excellent. Could not fault anything and the information the driver gave us was great. Thank you so much.

 

Jack Sproat

 

 

Friday 26th May 2017

Chelsea Flower Show Holiday

 

We felt 100% safe with the driver, he ensured everyone was happy with comfort stops. His knowledge of his job times was very professional. The hotel was perfectly situated to Chelsea Flower show. Had a fab time, thank you.

 

Alyson Duncan

 

Friday 26th May 2017

Chelsea Flower Show Holiday

 

Had a great time, everything was well planned. Good driver, who kept us all informed with things, very polite and good humour.

 

Matthew Gee

 

 

Sunday 7th May 2017

Emmerdale - The Tour Holiday

 

Our driver explained evrything clearly and proffessionally throughout our journey. He was helpful with anything we asked about our journey.

 

J Pewman

 

 

Sunday 7th May 2017

Emmerdale - The Tour Holiday

 

This is the first time but not the last. I found the whole weekend break at a very high standard. Everything was arranged for me, I had nothing to sort out myself. The hotel was at a high standard and the driver could not have been any more helpful, caring or polite. He ensured we drove by places of interest on the home.

 

Mrs Thorn

 

 

Saturday 6th May 2017

Glasgow or Botanic Gardens Day trip

 

Lovely day out.

 

Mrs Burns

 

 

Saturday 6th May 2017

Glasgow or Botanic Gardens Day trip

 

Everything was just as expected. Driver very friendly.

 

Mrs Stamper

 

 

Saturday 6th May 2017

Glasgow or Botanic Gardens Day trip

 

Very friendly driver kept us etertained.

 

Mrs Wilkinson

 

 

Saturday 6th May 2017

Glasgow or Botanic Gardens Day trip

 

Pleasant atmosphere. Driver friendly and informative. Good timekeeping.

 

Mrs Mackintosh

 

 

Saturday 6th May 2017

Glasgow or Botanic Gardens Day trip

 

No problems, a very good trip there and back.

 

Mrs Mackintosh

 

 

Saturday 6th May 2017

Glasgow or Botanic Gardens Day trip

 

Excellent day out.

 

Mrs Graham

 

 

Sunday 30th April 2017

Edinburgh Knitting and Stitching Day trip

 

Enjoyable day out.

 

Mrs Baxter

 

 

Sunday 30th April 2017

Edinburgh Knitting and Stitching Day trip

 

Good driver, everything worked well.

 

Mrs Hudson

 

 

Monday 24th April 2017

Bighton Super Saver Holiday

 

Enjoyed every minute of the holiday. Excellent.

 

Patricia Lazonby

 

 

Monday 24th April 2017

Bighton Super Saver Holiday

 

Excellent holiday, loved every minute.

 

Mrs M Graham

 

 

Monday 24th April 2017

Bighton Super Saver Holiday

 

As always the drivers expertise, friendliness and helpfullness was a bonus. He is an asset to Reays.

 

Mrs H Fawcett

 

 

Saturday 22nd April 2017

Emmerdale Day trip

 

An excellent day out. Driver was careful and pleasant.

 

Angela Meeten

 

 

Saturday 22nd April 2017

Emmerdale Day trip

 

Really enjoyable trip! The coach driver was really professional, helpful and funny!

 

H. Mather

 

 

Saturday 22nd April 2017

Emmerdale Day trip

 

Driver was very good and explained everything fully, would definitely travel with Reays again.

 

W. Walby

 

 

Saturday 22nd April 2017

Emmerdale Day trip

 

Emmerdale was a good experience and I would definitely recommend to friends. Coach driver exceptional.

 

Mr Frew

 

 

Saturday 22nd April 2017

York Day trip

 

The driver is a credit to your company, he is highly professional.

 

Ms B Pearson

 

 

Wednesday 19th April 2017

Edinburgh OR Edinburgh Zoo day trip

 

The coach trip to Edinburgh was splendid. I have only praise for Reays' service. Thank you.

 

Roland Armstrong

 

 

Wednesday 19th April 2017

Edinburgh OR Edinburgh Zoo trip

 

We were very pleased to see that the coach seats were clearly labelled with passengers names on.  Well done to you for implementing a simple idea. Due to being stuck in traffic on the way there the driver was kind enough to give us extra time at the zoo. We will definetly be travelling with Reays again.

 

Mrs G Harvey

 

 

Wednesday 19th April 2017

Edinburgh OR Edinburgh Zoo trip

 

The driver was very polite and informative, excellent and comfortable. No complaints what so ever. Cheers!

 

Sarah

 

 

Monday 17th April 2017

Isle of Wight Holiday

 

The daily outings were very enjoyable, thanks to our driver, he went beyond what we expected, by making sure we toured all of the island. The coastal road from Yarmouth to Shanklin was a real treat. The driver has really taken care of us and has dealt with any of our concerns.

 

A Frizell

 

 

Monday 17th April 2017

Isle of Wight Holiday

 

Our driver was brilliant, he went above and beyond. He also added little town visits and an island tour into our itinerary. He is a credit to have as a Reays driver.

 

Mrs Robinson

 

 

Saturday 8th April 2017

Grand National Holiday

 

The driver was really the best, good humoured, the best trip I have been on. My family who are from the USA were with me. They were very impressed with the whole package, made for a really good experience at the races.

 

Mrs E Evans

 

 

Saturday 8th April 2017

Grand National Holiday

 

It was an excellent weekend, from start to when we got home. Brilliant day out at the races and excellent time in Blackpool. Weather absolutely brilliant, all you could wish for.

 

Barbara Hodgson

 

 

Saturday 8th April 2017

Falkirk Wheel day trip

 

The driver was kind, considerate and very capable in every way. The outing was an excellent day with interesting venues.

 

Joan Wright

 

 

Saturday 8th April 2017

Falkirk Wheel day trip

 

Fab day out made extra special with an added stop at the viewpoint for The Forth Bridges. Thoroughly enjoyed ourselves.

 

Christine Woodward

 

 

Saturday 8th April 2017

Falkirk Wheel day trip

 

Driver went above and beyond. Very good service.

 

Sally Johnston

 

 

Saturday 1st April 2017

Mrs Browns Boys - Glasgow

 

A very enjoyable journey there and back and a very courteous driver.

 

Margaret Ritson

 

 

Saturday 1st April 2017

Chester OR Cheshire Oaks Outlet day trip

 

Good value for money. Very pleasant driver. Very smooth journey!

 

Mrs Dewick

 

 

Saturday 1st April 2017

Chester OR Cheshire Oaks Outlet day trip

 

Driver was very punctual and polite.

 

Ms Macleod

 

 

Monday 27th March 2017

Northern Ireland Holiday

 

Could not fault the trip in any way. Our first trip with Reays and we will definitely be booking again.

 

Cath Hodgson

 

 

 

Monday 27th March 2017

Northern Ireland Holiday

 

Driver was great – Very helpful, pleasant and an excellent driver.

 

Pauline Parmeggiani

 

 

Monday 27th March 2017

Northern Ireland Holiday

 

Our driver was exceptional. Nothing was too much trouble. Would love to travel with him again.

 

T Hyland

 

 

Monday 27th March 2017

Weston Super Mare Super Saver Holiday

 

Good varied itinerary. Not too far from the resort. Very good driver and pleasant.

 

Mrs Hodgson

 

 

Monday 27th March 2017

Weston Super Mare Super Saver Holiday

 

Enjoyed the holiday. Very good value for money. High 5 to the driver- very good, very helpful and friendly.

 

Mrs Park

 

 

Monday 27th March 2017

Weston Super Mare Super Saver Holiday

 

Top marks to our driver, and top marks to Reays for using Anchor Head Hotel; one of the best, a really good company to use.

 

Mr & Mrs Wallace

 

 

Monday 27th March 2017

Weston Super Mare Super Saver Holiday

 

Driver friendly, helpful and very good at his job, an asset to the company. Trip excellent all round, hotel and staff very good.

 

Mr Pattinson

 

 

Saturday 4th March 2017

Both drivers were very professional and friendly, very knowledgeable.

 

Clare Walker

 

 

Saturday 4th March 2017

 

Friendly and courteous driver. This is the second time I have been on a Reays day trip and really enjoyed it. The coaches are very comfortable. 10 out of 10 for our driver.

 

Marie Grieves

 

 

Wednesday 22nd February 2017

The day trip was really enjoyable. All the day trips we have been on with Reays have been great. No complaints!

 

Gillian Montgomery

 

 

Friday 10th February 2017

 

As always the trip was first class and there was nothing to complain about. Chester was great, with plenty to do, would go again. I have yet to find one of your trips that isn’t great. Thank you.

 

Jean Smallwood

 

 

Monday 6th February 2017

 

Just wanted to say thank you so much for the hire of your mini bus. The driver was wonderful and made the journey a joy.

 

Kind regards

Rowan 

 

 

Thursday 2nd February 2017

 

Salterbeck FC - Travel provided for free by Reays to Carlisle United

 

It was amazing the kids were buzzen and never stopped smiling, all the parents commented on how much their kids loved it. For local business's like yourself's and Carlisle United to do this for us I honestly can't thank you enough. Your driver was amazing, really nice bloke and very pleasant. The bus was in a totally different class. Honestly the whole day was amazing and I really can't thank you enough. Thank you so much!

 

Martyn Rossi

 

 

28th January 2017

 

Liverpool day trip

 

Our driver was great. He is always cheery and polite, he remembers us every time we travel. He is a great employee and we love to travel on these tours because of it. Thank you!

 

Mr A Petrelle

 

 

24th January 2017

 

Strictly Come Dancing excursion

 

Always enjoy travelling with this firm. Never had any problems. They are a great reliable service.

 

Mr D Carr

 

 

 

24th January 2017

 

Strictly Come Dancing excursion

 

Friendly and polite driver, excellent driving and ensured we were all OK.

 

Jennifer Burns

 

 

 

24th January 2017

 

Strictly Come Dancing excursion

 

Thoroughly enjoyed the show, we were on the waiting list and most appreciate you getting in touch and giving us the chance to travel with Reays. Thank you.

 

Mr and Mrs Clark

 

 

 

24th January 2017

 

Strictly Come Dancing excursion

 

Travelled with Reays for years, excellent firm to travel with.

 

David Rumney

 

 

 

24th January 2017

 

Strictly Come Dancing excursion

 

The driver was lovely and very helpful.

 

Donna Kerr

 

 

 

24th January 2017

 

Service 68

 

I just wanted to say that the lady who drives the bus on the Currock/Bellevue route is an absolute credit to your team. She is such a polite member of staff and it is such a breath of fresh air to see a bus driver happy in their work. 

Please make sure that she receives this message as she makes my morning. She is the only reason I get the Reays bus instead of a different provider. 

You can train a person to drive a bus but her enthusiasm, personality and kindness is something you can not teach. 

Way to go Reays bus service, and tell her to keep up the good work. What a wonderful lady she is. 

 

From a young passenger. 

Hayleigh

 

 

 

3rd January 2017

 

The upkeep of the coach we travelled on was very good, and the leg room was a bonus. The overall trip was very good, and I'll definitely be looking at doing it again, the driver we had for the majority of the trip was very professional throughout; he answered any questions we had regarding the trip and ensured a swift and hassle free check in and check out at the ferry crossing, the hotel and of the Disneyland Park itself. We were also delighted about the free pillows and blankets when we first got on to the coach.

 

The driver also told everyone about places around the hotel and recommended certain things to people, if they did not want to eat at the hotel. I really enjoyed this trip and cannot thank Reays and the driver enough for the service they provided on this trip.

 

Philip Emmerson

 

 

 

30th December 2016

 

Disneyland Paris holiday

 

Really enjoyed my trip to Disneyland Paris with Reays coaches. The drivers were both very helpful. Pillows and Blankets on the coach were a bonus too. Coach was clean and always on time. Overall a really good experience and good value for money. I would recommend this trip and Reays to friends and family. Thank you.

 

Charlotte Wolstenholme

 

 

 

30th December 2016

 

Disneyland Paris holiday

 

Very good trip. Very helpful and extremely friendly staff! I would definitely recommend it.

 

Bethany Dowdell

 

 

 

30th December 2016

 

Disneyland Paris holiday

 

Enjoyable stay. Hotel was nice. Driver was very informative and friendly. The cushion and the blanket which were provided were a nice touch.

 

Kerry Brown

 

 

 

23rd December 2016

 

Christmas In Yorkshire holiday

 

The coach driver was very pleasant, helpful and attentive. He gave good, clear information and provided interesting comments and information en route to our destination.

 

Miss D Hardiman

 

 

 

17th December 2016

 

Glasgow Christmas Markets day trip

 

A very good coach driver, he explained a lot during the journey. I would recommend Reays to family and friends. Excellent.

 

Mrs Tampion

 

 

 

22nd December 2016

 

Polar Express Day trip

 

I just had to email you to say thank you for a very special trip yesterday.  My daughter and  myself, both "adults" went on the Polar Express trip with your driver and a member of staff dressed as an elf and what a truly magical day we had.  I have been on a lot of trips with Reays and have never had anything but 100% satisfaction, you cannot ask for more than that.  Roll on June for Robbie Williams!!

 

Thank you again and have a great Christmas and all the best for the New Year.

 

Carol and Jill French

 

 

 

11th December 2016

 

Liverpool Christmas Markets day trip

 

The coach driver was excellent, we have been on a few holidays with him, he is always professional, courteous and informative. He is an asset to your company.

 

Mary Atkinson

 

 

 

11th December 2016

 

Liverpool Christmas Markets day trip

 

The coach driver was excellent, very informative and easy to talk to.

 

Brian Harris

 

 

 

11th December 2016

 

Liverpool Christmas Markets day trip

 

We really enjoyed our day trip. Very pleasant journey, very safe driver.

 

J.Penrice

 

 

 

11th December 2016

 

Liverpool Christmas Markets day trip

 

A very enjoyable day, will travel with Reays again.

 

Anonymous

 

 

 

10th December 2016

 

York St Nicholas Fayre day trip

 

Drop off in York - excellent 2 minutes from city centre. Pick up on time. Ran like clockwork all day. All in all this was a worthwhile day trip to the York Christmas Markets. It was our first time but we will all definitely do it again thank you.

 

Jackie Windle

 

 

 

10th December 2016

 

York St Nicholas Fayre day trip

 

The trip was again a pleasant experience with our driver and hostess, very helpful and pleasant.

 

Colin Seel

 

 

 

10th December 2016

 

Edinburgh Christmas Markets day trip

 

Good day out, driver very good, would recommend to anybody. Excellent value for money.

 

Pauline Gregory

 

 

 

10th December 2016

 

Dear Team at Reays Coaches

 

Please accept this as a big thank you for your services on Saturday night collecting and then dropping us off at Cottage and Glendale Caravan Park to Carlisle. Both drivers were prompt and professional.

 

The service was excellent and we will definitely be looking to book additional services in the new year.

 

Please forward our thanks to your team

 

 

Richy Bartlett

 

 

 

10th December 2016

 

Manchester Christmas Markets Day trip

 

Really lovely trip, coach driver full of knowledge, really enjoyed our trip. Five stars. Thank you, will come again soon.

4th December 2016

 

Nicola Bellas

 

 

 

4th December 2016

 

Durham Christmas Festival day trip

 

A lovely time out. Very comfortable and good visibility. Very well driven and felt very safe. Driver very helpful and explained safety procedures very efficiently.

 

Mrs P Bewley

 

 

 

3rd December 2016

 

York Christmas Fayre day trip

 

Great coach company to travel with and great coach. I would highly recommend the destination and Reays to any of our friends or family. See you in 2017!

 

Mr S Christian

 

 

 

24th November 2016

 

Skipton and Harrogate day trip

 

Always happy days away with Reays, thank you so much, big thanks to our driver!

 

Alison Hall

 

 

 

17th November 2016

 

Good Morning,

 

On Thursday 17th November, I had the pleasure of being transported to a conference. 

 

I would like to highlight the efficient and friendly service provided. The service provided was excellent and the journey most enjoyable.

 

I was particularly impressed by the driver, who is a fine ambassador for your company. She was very informative about the area and delightful company during the drive.

 

I wish you and the company success.

 

Best Wishes,

 

Dr Pollock

Emergency Planning College

 

 

 

13th November 2016

 

Ullswater Steamer and afternoon tea day trip

 

Enjoyed the day trip. Steamer boat trip was lovely and also the afternoon tea. All staff accommodating and helpful. The coach driver was, very polite, well mannered and had a smart appearance.

 

Ian Bowe

 

 

 

7th November 2016

 

Turkey and Tinsel holiday

 

With my husband unable to go as he was ill, I was apprehensve going on my own, the driver was superb and put everyone at ease. I had a lovely holiday. Overall, superb.

 

Mrs A Hoad

 

 

 

5th November 2016

 

Boundary Mill day trip

 

The coach driver was polite, friendly and had a good sense of humour! Kept us on our toes! Good pick-up at Penrith station and at Boundary Mill. A successful day out for myself and my two friends. Thank you.

 

Anne Moffat

 

 

 

5th September 2016

 

Cambridge Holiday

 

Thanks for a great five day break, thoroughly enjoyed the destinations of the excursions. The hotel was spot on. The driver made the trip, very friendly, helpful and an excellent driver. Will certainly recommend Reays Holidays to others well done. Looking forward to your new brochure.

 

Mrs F Moore

 

 

 

29th August 2016

 

Dear Sir

 

We have just arrived back from our trip to Normandy, booked via NST Ltd. We had the pleasure of having a great driver for this trip. This is the 3rd time that he has driven for us on our NST trips to France. I would just like to pass on our thanks to him and let you know that he is a credit to your organisation.

 

He is a great asset to you and nothing was too much trouble for him. He got on well with all the cadets and staff and really helped to make our trip  a huge success. He was professional and knowledgeable and went out of his way to ensure that our itinerary was a success. We will definitely be asking for his services again when we book for next year.

 

Regards

Paul Smilie

Chief of Staff

Lancashire Army Cadet Force

 

 

 

16th August 2016

 

London Theatre Break holiday

 

All staff were extremley helpful and had a sense of humour which is nice on a journey such as this one. They all represented Reays very well and looked after my disabled friend by being patient with her and communicating with her with respect. She felt very welcome on the trip. The staff on board the coach during the journey made the trip memorable for her as she has never stopped smiling. She can't wait to go on another trip with Reays next year.

 

Karen Potter

 

 

 

20th July 2016

 

Hi,

 

Some nice feedback from Tottington BERLIN:

 

The driver was helpful, kind, caring and nothing was too much trouble.

 

Please also give him our grateful thanks for his contribution to the success of the tour.

 

Kind regards

Judy

Tour Coordinator

Rhapsody Tours

 

 

19th July 2016

 

Hi,

 

We would like to thank you for all of your hard work organising our Paris trip for year 8.

 

We would also like you to pass on our thanks to both of our drivers for their excellent driving, support and professionalism under some very difficult times.

 

They both went beyond their roles to ensure both students and staff were all ok.

 

Kind regards

 

Laura and the staff from the trip.

 

 

 

11th July 2016

 

Potters Resort Holiday.

 

Great time at Potters we had 5 star treatment day trips were enjoyable I would do it all again next year. The driver and hostess were the best. Always there if you had a problem. Trip was a success.

 

Mrs Hartley

 

 

 

9th July 2016

 

Hi,

 

We have recently returned from a two day trip to London, organised by the travel company NST.

 

I wanted to get in touch to let you know how grateful we were to have such fabulous, high quality transport and driver.

 

We can not thank Stuart enough for providing such an excellent service. I'm sure a coach full of teenagers is often a coach drivers worst nightmare, but Stuart was so patient and great with the kids (and the staff!) that it really made a difference to the quality of our trip. 

 

He really went out of his way to make every aspect of the trip enjoyable and stress free - even planning a route that allowed them to see some of the sights while we were there. 

 

Please pass on our thanks to him again, we really appreciate all that he did. 

 

We will definitely be requesting to use your company again in the future!

 

Kind Regards

 

Lucy and the Performing Arts Department at RVHS  

 

 

 

4th July 2016

 

Hampton Court Flower Show.

 

The trip was much enjoyed by all the party which I organised. The hotel was excellent, comfortable, clean, food lovely, staff welcoming and helpful. The visits were much enjoyed. Everything 5 stars!! Thank you for the superb holiday, will hope to travel with Reays coaches again.

 

Janetta

 

 

 

4th July 2016

 

Hi,

 

I'd just like to pass on some feedback for our driver. He was absolutely outstanding. He made our trip feel effortless and went to great lengths to make our students feel at ease and comfortable, not to mention the staff who had less to think about when he was around. Please ensure that our thanks and gratitude are passed on to him.

 

Many thanks

 

Danielle

 

 

 

20th June 2016

 

Romantic Highland Railway holiday.

 

Holiday was excellent with plenty of information and help from your staff. Hotel food was good, entertainment was ok and rooms were excellent. I will definately be going on a Reays holiday again.

 

John Baranx

 

 

 

29th May 2016

 

Chelsea Flower show holiday.

 

A very enjoyable trip, first coach trip, it has made us want to go on more. Staff were extremley helpful and informative. Will definately travel with Reays again.

 

Judith and Michael Denholm

 

 

 

26th May 2016

 

Trip to Durham, yesterday......

 

Just to say it was WONDERFULLY easy and comfy; we were so well looked after.

 

Such good value!

 

My daughter lives in Durham, so it was a very easy way to visit her and the family.  The pick up points were perfect for our needs too.

We’ll definitely be using you again :).

 

THANK YOU VERY MUCH!

 

Joy

 

 

10th April 2016

 

Had a great ladies day out a Aintree Grand national with the lovely transport provided by Reays. Thanks to our driver who put up with us he was a gentleman & so helpfull thanks again Reays.

 

Sylvia

 

 

 

10th April 2016

 

Dear Sir

 

I have just returned from an Interski holiday in the Aosta valley with a group of 34 parents and children from Cranmore School. We wanted to thank you for the part your company played in making the holiday so successful.

 

The quality of the coach and professionalism of the crew can make or break a school trip, in this case the drivers very definitely made it for us. It goes without saying their driving was exemplary but more than that they were very patient with our children, the coach was always immaculate and they went out of their way to ensure we were comfortable. An example would be putting our water bottles in the fridge so they were cold.

 

To prove the point, if proof were needed, one parent who flew to avoid the long coach journey said she will definitely come on the coach next time!

 

I very much hope Reays will selected to take us on future Interski holidays and am only sorry that being opposite ends of the country prevents us from using your services for other school trips.

 

With Best Regards

 

Brian Martin

Educational Visits Coordinator

Cranmore Preparatory School

 

 

16th March 2016

 

Hi 

 

My grandparents regularly use the 68 bus in Carlisle. After I visited them tonight they had nothing but praise for the driver of the bus on Monday 14th March. They are both in their eighties and through the week the only mode of transport they take is the bus. With my grandfather in a wheelchair it can often be a struggle. 

 

However your bus drivers always provide wonderful assistance. In particular the bus driver on Monday was incredibly helpful and patient with them. Assisting them getting on and off the bus and making sure they got to the suitable place on the bus. This is an enormous aid to them and helps them keep their independence. 

 

Unfortunately they haven't managed to get the name of the driver but if possible could you pass this email onto him and his line manager to thank him for the stellar work he does for your company. They cannot speak highly enough of the driver who is always willing to help. 

 

Kind regards

 

Matthew

 

 

 

16th March 2016

 

Hi

 

Just wanted to pass on our thanks for yesterday's coach hire. The drivers were great and please pass on our thanks again.

 

Regards

Neil

 

 

 

13th March 2016

 

Hi,

 

It is not very often I write these emails but I would like say on record how very impressed we were  with your company  this weekend . From the flexibility when the booking was made, the efficient admin process, the coaches being on time and most importantly the friendliness and professionalism  of your drivers.   We have used many coach companies over the years and there has always been issues so it is a refreshing change to have absolutely no complaints whatsoever.  We will certainly being using your company again and recommending your services to our other clients.  We have a lot of groups which  make their own transport arrangements and we will be giving them your contact details from now on

 

Thank you once again.

 

Kind regards

 

David Oglethorpe

Director

 

 

7th March 2016

 

Good afternoon,

 

I would just like to send my gratitude to driver number 245, a lady who drives the number 68 Reays city hopper service In Carlisle, as it has now been 3 occasions she has gone above and beyond in my opinion, she is the most polite and happy bus driver I have ever met and I am now so much more inclined to use Reays service rather than other companies, I believe she deserves recognition and hope this is the right place to send this!

 

Thank you very much

 

A very happy customer

 

 

10th February 2016

 

Hi there,

 

Just thought I would pass on my appreciation to our driver for the Keswick School trip to Belgium.  He was brilliant.

Very safe, professional, flexible and friendly.

 

Please pass on our thanks to him and hopefully we will see him in the future.

 

J Hume

Keswick School

 

 

9th February 2016

 

Thank you Nicola we had a good journey with our driver and he looked after us very well making our holiday that little bit better.

Thank you again I will look forward to using Reay's again next year.

 

Regards Brian Henderson.

 

 

 

19th January 2016

 

I write to you on behalf of Seaton Burn College Students, Head Teacher, Parents and Governors.  On Saturday we returned from an seven day ski trip to the Aosta valley in Italy.  Two of your drivers contributed immensely to the success of the trip. Their professionalism was exemplary. They demonstrated a perfect working relationship with pupils and teachers. Their judgement, advice and driving was a credit to your company and also your profession.

 

I have been group co-ordinator for over ten years and these have been one of the best drivers assigned to the school.  I would like you to pass on my sincere thanks for all their hard work and the care that was taken whilst driving in some very difficult conditions.

 

Yours sincerely

 

Mr Neil Jones

Head of PE

Seaton Burn College

 

 

 

18th December 2015

 

I just wanted to say a huge thank you for the bus service you provided in Stanwix this week. As a person who does not drive you were my lifeline and got me to work each day. Each driver was very courteous and a pleasure to have met.

 

Many thanks

Mrs Clair Stockdale

 

 

 

15th December 2015

 

Dear Sir

May I commend to you the driver who picked me on Monday in Wetheral and who returned me the same day.  His driving and demanor were exemplary.  The atmosphere when travelling through the horror of Warwick Road was subdued but we all were comfortable and glad to be in such capable hands.  Each and every person thanked him when alighting and i hope he feels throughly blessed.

 

Many compliments to yourself and all your drivers at this difficult time.

 

Sincerely

C Simmonds

 

 

14th December 2015

 

Hi Ruth/Jenna

Please find acceptance for our bus to Billingham on the 24th Jan

 

Solway sharks would like to thank Reays and all their staff for the excellent service we have received during 2015 and look forward to 2016, the buses we receive are always in pristine condition and the drivers very courteous and helpful

 

Hope you all have a very good Christmas and happy New year  

 

Best Regards

LES MAXWELL

Solway Sharks ice hockey Club

 

 

 

14th December 2015

 

To the managers

 

Thank you very much for maintaining a bus service on route 75 throughout the flood crisis locally - a valuable life-line for us all! 

Pleae thank your staff for the helpful and cheerful service despite the obvious difficulties they continue to be a credit to your company.

 

J & T Wright

 

 

10th December 2015

 

Dear Mr Reay

 

I am writing to thank you for your help and efforts during what has been some of the most extreme weather we have all seen with Storm Desmond last weekend.

 

I would like to extend my personal thanks to you, your staff and families on behalf of ARR and Northern Rail.  With your help, many stranded and essential workers were able to get to where they needed to.

 

In such circumstances there is a  great pressure for us all to maintain our operations for as long as humanly possible.  In the end our own staff inevitabely got caught up in the storms and floods themselves.  Despite this you managed to work miracles.  I am pleased to say that this has not gone unnoticed by our customers.  There have been fantastic comments accross social and traditional media.  Northern Rail and ARR could not have moved so many desperate people without your professionalism, dedication, knowledge and support.

 

Thank you

 

Yours sincereely

 

Alan Pilbeam

Managing Director, UK Bus 

 

 

10th December 2015

 

Dear Mr Reay

 

May I thankyou very much for bringing back again our No. 68 bus and please thank all your staff for being so kind and helpful to all their passengers, but one driver is an exceptional special person.

 

I wish you all a very Happy Christmas and a Merry New Year.

 

Yours sincerely

Mrs Graham

 

 

7th December 2015

 

Hi,

 

I just wanted to say how much I appreciate your number 21 Service.  The drivers are really nice and helpful and the bus is always clean and warm and on time.  I am very angry at the other bus company for putting their new service to run just before your service and on the same route.  They did not bother about us until you very kindly gave us a good service so it appears they want to claim your customers. 

 

I will not be using this unwanted service they have given us and I hope the other people on this route who have been using your service continue to do so.  I sent the other bus company an email of complaint about this as I think they should hang their heads in shame for trying to have the monopolywith bus services in Whitehaven.   I just hope people continue to use your very good service and I thank you for bringing us a much needed service when previously the other bus company let us down.

 

Long may your service continue.

Thankyou very much.

 

Cheers Viv

 

 

18th November 2015

 

Hi Reays,

 

Just a quick note to say many thanks for visiting Ashton-under-Lyne Market yesterday. Hope your group had a good day.

 

In spring next year the new market which is currently being built should be more or less fully open and functioning. We will be having events and various other types of markets on the new outdoor market.

 

If you would like to visit us again in the future just either send me an e-mail or ring our office on and we’ll book your group in.

 

All we need to know is approximate time of arrival, number of passengers (for the free shopping bags) and your coach registration number and we will be there at the same spot as yesterday to meet your coach.

 

Kind Regards

 

Howard

 

 

Howard Murphy

Administration Assistant

Environmental Development

Environmental Services

Place

 

 

15th November 2015

 

Just wanted to say how much I enjoyed the day yesterday despite the weather.

The staff were very welcoming and I really felt "looked after".  A very comfortable journey.  Please send me your Day Trips brochure when it comes out next week.

Best wishes

Maureen Fisher

 

 

 

6th October 2015

 

Dear Sir

Just a note to say what a pleasure it was to have the particular driver on the recent WWI Battlefields.  His excellent driving skills and good humour helped to make for a very successful tour.

 

Please pass on my good wishes to him.

 

Yours faithfully

T Lord

 

 

 

22nd September 2015

 

Dear Sir

 

Having jut returned from the Rhine in Flames tour, I would like to congratulate your company on a wonderful holiday.  My wife and I have been on a number of coach holidays and this was the best ever!  The coach was superb, the hotel in Boppard was excellent, the food you could not fault, the tours were well thought out and most enjoyable.

 

Finally a great thank you to the driver and hostess who went out of their way to may our holiday a resounding success.

 

Many thanks and we will be booking very shortly on the trip to Switzerland next year.

 

Yours faithfully

 

Mr and Mrs Foster

 

 

24th September 2015

 

Dear Nicola,

 

We would like to thank all of the staff at Reays coaches for the very good service we received, the people in the office for the very friendly and profesional way they dealt with our enquries and the bus driver who was very patient and very helpful on our day out to Flamingo Land. 

 

We would recommend your company to any one that was planning a day out.  We are a community group and it makes it a lot easier to organize a trip knowing that we can depend on a company to deliver the service they offer.

 

Thank you,

 

Mrs Joan Grice  [secretary of B.R.A.G

 

 

15th September 2015

 

We were all really pleased with the service.  The driver was very friendly, polite and stopped when we wanted.  The other gentleman we had on the way back was exactly the same.  This is the second time we've used you and will certainly be using Reays again.  Great service just like promised and 10/10 for service and both drivers.

Thank you very much

B McCue

 

 

15th September 2015

 

Can you please pass my extended thanks onto the driver we had for the day, he was very supportive, helpful and just an all round star getting us in and out of Newcastle with such horrendous traffic.  We will be running this trip next year, and will have no reservations about booking Reays again.

 

Kind regards

S Walsh

Fundraising Team

Hospice at Home

 

 

8th September 2015

 

Dear Sirs,

I am writing with regard to our Just Go holiday at the beginning of this month to Somerset and Stonehenge.  We travelled on one of your comfortable coaches.  We would like to say how pleasant and professional the driver was and how he took such good care of all the passengers.  He drove exceptionally well and it was a pleasure to meet him.  If only all tour drivers were of his calibre. 

This is the first time we have booked a Just Go holiday and been on one of your coaches but we hope to do this again in the future.

 

Yours faithfully

Mrs Woodhead

 

 

5th September 2015

 

I have just returned from a holiday with one of your coaches. I just wanted to congratulate you on an excellent driver. He was knowledgeable, considerate, kind. He never rushed his passengers even though some were slow. He is an excellent driver and i felt safe with him at the wheel.  He is a credit to your company and a good ambassador for your name. I hope that the next tour we go on we are lucky enough to have him driving

Thankyou again

Denise

 

 

3rd August 2015

 

Hello,

 

I have not long returned from our trip to watch cricket at Chester le Street.  We had a great day out….spoiled only by a bit of rain!

Reays contribution to our event was very positive indeed and in these days where customers are ready to complain at the drop of a hat, I thought that I’d let you know how pleased we were with your firm:

 

  • the vehicle was very clean and comfortable (impressive)

  • the driver was punctual, professional in his approach and was friendly & courteous throughout our journey

  • the driver drove safely throughout the trip was attentive to our needs……we could not have asked for better

 

We are sure to use your firm again at some time in the future.

 

Regards

 

Jimmy Wood

Cockermouth Rotary Club 

 

 

13th July 2015

 

Just want to say a big thank you and to congratulate you for the excellent customer service provided by one of your drivers, on the 75 route. She went above and beyond to help me yesterday afternoon.

 

Not many take the time to recognise good customer service as we usually prefer to complain but credit where credit is due ... well done

 

Pauline Tyler

 

 

12th July 2015

 

Dear Sir

Egremont MU members and their friends who were on our recent outing to Hayes Garden Centre, wish me to convey our thanks to you and our driver.  She was friendly, courteous and very helpful especially to those of us of a certain age with mobility problems.  She was also an excellent driver.  The was certainly one of our best outings.  So thank you to the driver and Reays Coaches.

Best wishes

V Coleman

 

 

9th July 2015

 

Dear Mr Bowness,

 

I would like to thank you for your company for excellent service.

 

I worked with your colleague in the last 10 days.  He is not just professional, friendly, and helpful, I will say he is one of best drivers I have ever met.  Nothing better than feeling secure and comforting for a tour leader.  The driver has done a good job, my customers also appreciate his hard working and friendly service.

 

We wish you receive our recognition of your great service.

 

Best regards,

 

Melissa Su

 

 

9th July 2015

 

Feedback from a school tour we operated on behalf of NST

 

Sorry for lateness in providing feedback. I will get round to it but have been swamped! For the time being I'll give you some info here;

I must admit this has been in every possible aspect the best Paris trip I have ever run... And I've led loads!!

 

From start to finish it's been ace. The price, the help, the organisation... Everything. The coach driver was fantastic. So laid back and accommodating. He was also super polite and patient with us all. I would definitely use Reays coaches again. In fact the driver even texted us before the journey to reassure us about the port/motorway problems and when we came back to see if we were all ok.

As for the journeys...Perfect - always slightly ahead of schedule.

 

The accommodation was in the most perfect location too, right next to the shopping centre in a really quiet suburb. My only concern was that the gate to the shared car park was broken and most coaches couldn't get through, although our driver always managed it.

 

 

6th July 2015

 

Thank you, no problems whatsoever very professional service on Saturday, had a great day. I will definitely use this company again and I will highly recommend you.

Thanks again.            

Diane Smith

 

 

23rd June 2015

 

Thank you so much,

Fantastic Service we will definitely use you guys again in the future. 

Cheers

Shirel

Heroes World

 

 

10th June 2015

 

Dear Mr Reay & Staff

 

Thank you very much for letting us change the destination on Tuesday due to the boats not sailing on Derwent Water.  Also a big thank you to the driver, they all thought he was great.

 

Yours sincerely

Mrs Atkinson

MU Leader

 

 

8th June 2015

 

Hiya, 

Just want to say thank you for yesterday, everything ran smoothly. Coach was spot on and driver was really helpful, most of all the girls had a cracking time! We're hoping to run a club trip to watch Sunderland ladies play in the future, we just need to obtain  some funding from the club. If successful we will definitely be using Reays again. 

 

Cheers

Jamie

 

 

6th June 2015

 

Hi

We have just came back this morning and I would just like to say a big thank you to your staff on the bus nothing was a trouble to them and they made the journey enjoyable! Especially the lady serving coffees etc! We were on coach 2 by the way and will be definitely travelling with you again!

 

Thanks again

J Kenmare

 

 

22nd May 2015

 

Dear Chris Reay

I came home last week from a holiday in Great Yarmouth with your company, your driver was not only a good driver but entertained us all admirably, he was courteous, friendly and helpful at all times.

 

I am sure you may get complaints sometimes, but I wish to congratulate you and your driver, who made our holiday extra special.

 

Yours sincerely

Mrs Chadlerton

 

 

20th May 2015

 

Dear Mr Reay

 

Re: Driver for holiday to Great Yarmouth

 

Many thanks to the driver for the kindness and courtesy he displayed to those with mobility problems on the Just Go holiday to Great Yarmouth not least of all his sense of humour!

 

Yours sincerely

 

D Lawrence

 

 

10th May 2015

 

Dear Sir

 

Last week some friends and I went to Great Yarmouth. 

 

Our hotel was very good, clean, friendly and excellent food and entertainment.

 

The one thing that made our holiday was our driver.  He was friendly, cheerful and very helpful all the time, which is a very rare thing.  His attitude and personality rubbed off on the guests travelling and we all got on well and enjoyed our time together, mainly thanks to him.  He is definately the best driver I have ever travelled with on a coach holiday.

 

Please pass on my thanks to him and if you have a staff popularity scheme, I would like to nominate him.

 

Once again thanks to all, especially the driver, we had a great holiday.  Can't wait for our next one.

 

Yours faithfully

 

Mrs Fleming

 

 

30th April 2015

 

Dear Chris

 

Just a quick note to thank you for the contribution that your company gave to a very successful ski week in Aosta over Easter.

 

Can I commend your two drivers for the professional and good humoured way in which they carried out their duties. It was a pleasure not only to work with them but to know that nothing was too much trouble in their efforts to give the children a week to remember.

 

Should the occasion arise in the future, we would be delighted to travel with Reays Coaches again.

Yours sincerely

 

A Lees

Ski Party Leader

Wolfreton School and Sixth Form College

 

 

28th April 2015

 

Hi Ladies

 

Can you please pass on a word of thanks to the driver we had on Saturday to Broxburn , he was first class and a credit to yourselves , if he is available when we go to Newcastle then we’d be more than happy to have him take us.

 

Regards 

 

David

The Edinburgh Woollen Mill Group

 

 

25th April 2015

 

Dear Mr Reay,

 

I have just finished my first round Britain trip and would like to thank you for allocating me 2 such top notch drivers.

 

The two drivers couldn't have done more to help me out on this trip - with loads of helpful hints, insider knowledge, and their years of professional experience very clear.  They are very different characters, but both very easy to work with and I really enjoyed the trip, thanks to their kindness and professional camaraderie.  It makes such a difference to the overall success of the trip for everyone.

 

It would be a pleasure to see your coaches up in Scotland. 

 

Please pass on my most sincere thanks and appreciation to both drivers.

 

Kind regards,

Kate

 

 

 

16th April 2015

 

Dear Mr Bowness

 

One of your drivers drove our youth group down to Wembley arena in the early part of March.  I intended to write then to say what a good job he did and what a pleasant trip we had thanks to his knowledge, help, willingness to work with us and general cheerfulness.

 

He really helped all the way through the trip and I am very grateful to his welcome and work throughout the weekend.  Our young people had a great time and he made our job easier.

 

Kind regards and best wishes to the driver.

 

Your sincerely 

 

Ruth Corless

Director

Lancaster Diocesan Youth Service

 

 

 

13th April 2015

 

Dear Sir/Madam,

 

I am writing to convey the thanks and appreciation of Blackpool Sixth Form College to the 2 drivers that took us to Andorra from the 28th of March to the 5th of April.

 

We have never had such a fantastic experience with a coach company, nor indeed a smarter coach! The 2 drivers were nothing short of excellent, with top notch customer service and value for money. They were incredibly safe and smooth drivers and very informative during customs and a French police stop. They double-checked the itinerary provided to us by the tour operator and were very accommodating when we were able to leave the resort slightly earlier. They drove tirelessly through the night, stopping to meet their Tacho needs and making an early ferry.

 

We will definitely use Reays again where possible and thank you very much for a 100% satisfaction experienced trip.

 

Kind regards,

 

Sam Bentley

 

 

 

9th April 2015

 

Hi Gemma,

 

On behalf of the Cumbria IChemE Members Group, I would like to thank you for the hire of the coach yesterday and your assistance throughout the past few weeks.

 

I just wanted to send a quick message to provide feedback about the quality of the service.

 

I personally felt that the driver was a very safe driver and he was very patient. I was very comfortable throughout the day’s journey’s.

 

Discussion with other members of the group confirmed my expectations of an all-round very comfortable journey and timings were all met without issue.

 

Many thanks again,

Events Coordinator

 

 

 

1st March 2015

 

“Reays were fantastic as always – drivers awesome”

Montgomery High School, Blackpool on Interski

 

 

26th February 2015

 

Hi Chris,

Sorry for not letting you know before now how our trip went earlier last month but I do need to let you know how successful it was.

 

I have been with Interski every year off and, more times, on, since the early 1990's and had a variety of coach companies in that time. I can honestly say that this years trip was the best.

 

Your drivers on coach 1 and 2, were excellent and a pleasure to be with during the whole week. They all got on really well with the pupils and staff without being over the top, just nice, friendly and supportive and contributed to a really excellent trip. They were also so supportive of each other on the journey out and back, keeping the two coaches together at all times and not competing against each other to get there first.

 

This has in the past been a real issue for me with drivers from other coach companies, resulting on some trips in our two coaches being split up, nearly missing ferries or taking the wrong routes. Also your organisation was very impressive with our main drivers picking us up from school after staying over locally the night before and not requiring relief drivers. The drivers responded positively to all my requests for specific stops on the journey, something which with other company's has sometimes been a bit of a battle. 

 

I have copied in Victoria and James at Interski so that they are aware of the wonderful experience you and your drivers gave us. I have already booked the equivalent dates and hotel for two coaches next January and hope that you will be allocated to us again.

Very best wishes,      

Ian

 

 

12th February 2015

 

To Reays

I would like to "thank" Reays Starliner and your duo of guys who made our trip a very enjoyable Journey to London on Sat 7th Feb to see "War Horse".  We were sat at the very front of this wonderful coach and the drivers were very good company and excellent drivers.  We will certainly look forward to more trips with you in the near future.

Many, Many Thanks

Wendy and Karen

 

 

2nd January 2015

 

Good afternoon

 

We have just come from a trip from Euro Disney, managed by Newmarket Holidays, can you please pass on our kind regards to your driver  who drove us from Stafford services on the 30th December, he was very professional, friendly & helpful throughout the whole journey, he is credit to your company & we look forward to meeting him in the near future.

 

Regards

Arni Fenton. (Our family was sat at the front 2 seats on the near side & he kept our son George entertained)

 

 

29th December 2014

FAO Managing Director

 

Having been on several newmarket holidays over the years and having had several different coach firms and drivers I have to say your coaches are exceptional. 

They are clean and well maintained. Extremely comfortable for such long journeys.

Having had several of your drivers both on feeder coaches and to take us to our destination i have to commend you on your choice.

One driver stands out from the rest. He is smart both in appearance snd knowledge. He is courteous nothing is to much trouble.his knowledge of the places visited far out does that of the tour operators.

He looks after his passengers as well as the other drivers with him who have poor knowledge.  He is a credit to your company and your company name. He is very well respected and I hope you are proud to have him as a driver.

 

A very grateful passenger

 

 

15th December 2014

 

Just an email to say thank you so much for all your help with our trip to London last week.  And I wanted to email too just to say how wonderful our driver Ken was. He was so friendly to all the children, pointed out sites when we drove through London, and helped us out no end with the amount of bags we had!

Please if you could just pass on our thanks, and we will definitely be in touch with your for our next trip.

 

Have a lovely Christmas,

Annemarie

Keswick School

 

 

10th December 2014

 

Hi Chris

 

I just wanted to thank you on behalf of everyone here at the Academy for sending a 1st team coach in light of the fact that this wasn’t what are budgets were able to go to for this trip.

It is extremely kind of you and everyone was absolutely delighted when it pulled up and saw what had been sent.

Thank you so very much once again Chris.

 

Gill Avery

Academy Secretary

 

 

10th December 2014

 

Hello Reays,

 

Just a note of thanks for your very good service - yet again!!

The whole group enjoyed the comfort of your coach and the friendliness and experience of your drivers on our trip to The Clothes Show at the NEC. Please pass on our thanks to everyone concerned.

It is a long day out for everyone, but a very worthwhile experience for the students and to do it such a convivial and efficient way made it even more successful.

 

Kind regards,

Ruth Summerfield

 

 

9th December 2014

 

Good Morning

 

We were on the York trip on Sunday, very impressed with the coach and at 6' 3" it was great being able to sit without my knees around my ears.

Driver and hostess both excellent and apart from York being insanely crowded it was a good day.

One point I have is something I noticed about the design of the seating which I think is worth mentioning.

The two front offside passengers have a small table to place their drinks on, this is directly above the drivers head and I could not identify any protective screen in the event of a cup being knocked over, the outcome of a cup of hot liquid suddenly spilling over the driver whilst on the motorway is a bit scary.

I may have missed something that ensured the event could not happen and my risk assessment background may make me over cautious but thought it was still worth mentioning.

 

Regards

Steve W Mason

 

 

1st December 2014

 

Dear Reays,

 

Please accept our thanks for taking a group from Netherhall School to Newcastle (St James’ Park, Newcastle Central Mosque and the Metro Centre) on Saturday, 29th November. Your driver was a real credit to your company – he was polite, good with the kids and nothing was too much bother to him.

 

Yours,

Ian Russell

Assistant Head

Netherhall School

 

 

 

1st December 2014

 

Hi There,

 

Just a short email to say what excellent service we got off you on a trip ( Theatre trip )  to London on the weekend 29th and 30th November,  Our driver was brilliant, kept everybody entertained etc. His Knowledge of London and the area was unbelievable , i think he knew it better than the taxi drivers themselves. So many thanks to the driver and an excellent service  we had.  

Kind Regards

Don (Bateman )  Kendal Cumbria.  

 

 

24th November 2014

 

Everyone was thrilled with the coach and the driver was excellent and very sociable.

Regards

 

Lily

 

 

24th November 2014

 

To whom it concerns,

 

I just wanted to praise Reays for a fabulous weekend at the Manchester shopper, we were both very impressed and now looking for the next one.

 

There is always one on the bus that likes to complain (she did entertain us!), but we felt for the driver as the roads were closed but he did a sterling job and I would highly recommend you to family and friends… the times, hotel and the overall experience was fab!

 

See you soon

Kind regards

Elaine Hardon

 

 

17th November 2014

 

Thank you,  everything went to plan and time no problems many thanks for helping to make our day special

 

Regards

Joseph Kirkbride

 

 

8th October 2014

 

Having just returned from a Newmarket holiday to Bavaria, I must congratulate you on a fabulous driver. He was extremely courteous, knowledgeable and helpful. He kept the passengers entertained all through. An employee worth having. I hope we see him on many more excursions abroad.

 

Yours

Denise Jones

 

 

15th September 2014

 

I just wanted to say thanks for the excellent service yesterday evening.  We were very glad to see the coach waiting for us after we came off the mountain and the driver was great.  I will definately be recommending your company for anyone looking to travel in the area.

 

Thanks

Thomson Davie

Risk Manager

 

 

14th September 2014

 

I am writing to congratulate your company for the events which happened yesterday.  I am a supporter of Bury Football club and our supporters coach broke down on the M61 yesterday.  Not only did a Reays coach come and pick us up but it got us to the ground on time.  In addition to this, after the game one of your coaches kindly took us all the way back to Bury.  I would like to congratulate your comapny on the way it helped us and got us not only to the game on time, but home safely.

 

Thank you!

Matthew Cheshire

 

 

11th September 2014

 

A very big THANK YOU to our driver today for taking our WI members to the Westmorland Show.  He looked after us really well, got us to the Show in double quick time, dropped us by the gate and collected us - on time - from the same place and got us home smoothly with no delays, calling at Penrith Aucton Mart before taking us to Rosehill.  We all enjoyed our day at the Show, and the efficient service from Reays added to our enjoyment.

Thanks you

Kind regards

Helen

CCFWI

 

 

26th August 2014

 

I just wanted to let you know that my sister and I have just been on a 4 day break to Brussels on one of your coaches and drivers, and we just wanted to let you know what a gem you have she was absolutely brilliant in every way and nothing seemed to be too much trouble and her driving was impeccable, she certainly helped to make the holiday more enjoyable.

 

Regards

Elaine Ashton

 

 

20th August 2014

 

How lucky are you to have your driver and how lucky were we to be on her bus in France on the above dates.   It was a joy to be on her bus. She was extremely professional with a sense of humour, always a smile, and always very helpful.

Could you please pass on our thanks.

 

The Scottish Four

 

 

8th July 2014

 

Dear Marie

On behalf of my visiting party, allow me to extend our thanks for two excellent Drivers and hosts.  The driver on Sunday tour of "Lakes" was timely, knowledgeable and engaging. The driver on Monday was humourous, flexible, charming and handled the long day like the Pro he is.

You have a wonderful and professional Service.

 

Sincerely

J Larry Macdonald

 

 

7th July 2014

 

Dear Chris

I travelled to Chester on Saturday.  Firstly I was most impressed with the beautiful coach that was laid on.  Secondly I would like to congratulate the driver.  He was a perfect gentleman throughout, he put himself out for everyone and it made one feel relaxed and happy to be aboard.  It obviously is not just a job to him but a dedication.

I will be travelling with you again as I find your day trips both value for money and varietous. 

Keep up the good work.

 

Thank you

Yours sincerely

H Armstrong

 

 

2nd July 2014

 

Dear Marie,

Egremont Mothers Union wish to say a big thank you for for all the help in arranging our Summer outing to the Quaker Tapestry Exhibition in Kendal on 1st July 2014.  We had a really liovely day - the Tapestry was wonderful - and the coach very comfortable.  We were very impressed by the driver whose driving was excellent and he was also very pleasant and helpful too.

 

Once again our sincere thanks.

Jean Mason - Secretary

 

 

30th June 2014

 

Hi

 

I would like to thank you for providing the coach on Saturday for our visit to Vindolanda.  On behalf of the Group, would you pass our thanks on to your driver.  Your driver on the day was very accommodating and had a lovely manor with both children and adults on the bus.

 

Regards

Yvonne Martin

Group Scout Leader

 

 

19th June 2014

 

I am writing to thank you for the excellent service provided by your company for the above trip through NST. The coach driver was excellent and made the trip run smoothly, on time and without incident. He was very accommodating and couldn't do enough for the party to help. His cheerful attitude and sense of humour was very much appreciated. I would highly recommend your company to other interested parties.

 

Yours faithfully

Robin Williams

Group Leader

 

 

12th June 2014

 

I just wanted to thank you for supplying the coach for our event at Newton Rigg last night. The driver was very happy, helpful and mixed well with the farmers attending the event. Should I need a coach for future events I would be very pleased to come back to you.

 

Kind regards,

Bunty Wright

 

 

29th May 2014

 

To Reays Coaches,

Thank you very much for sending us your fantastic driver for my 21st Birthday Party.  Nothing was too much trouble and added to a great day!

 

From Alex Jefferson and her party friends

 

 

13th May 2014

 

To all at Reays and especially our driver! 

Thank you so much for organising the transport and variety of medieval miscreants to and from Muncaster on the 26th,  The driver was brilliant and never turned a hair when knights of the realm appeared and i am really sorry that i never got his name or bought him a coke.

 

Thank you

Tammy

 

 

22nd April 2014

 

Thank you for your services yesterday, we had a lovely day out which was enhanced by your very pleasant driver.

 

Sue Armstrong

 

 

22nd April 2014

 

Please pass on my compliments to our driver for our 105th Warrington Scout trip,  He was brilliant and very helpful with my son who is in a wheelchair, he made the groups trip!

 

Regards

Liz Matheson

 

 

22nd April 2014

 

I would just like to pass on our thanks to the driver - he was so friendly and made an effort to speak to all on the coach.  He had the most professional manner when speaking to us and it really made an awkward journey (lots of sore heads on the way home) a lot easier and more relaxed so please pass on our thanks to him.

Kelly

 

 

4th April 2014

 

Our staff would like to mention that the coach driver they had on the Newcastle trip this week was the best driver they have ever had.  He was very helpful and could not have been more pleasant.

 

C Kellet

Netherhall School

 

 

1st April 2014

 

Thanks very much for the coach, the service was great from start to finish the driver was great and provided a great service.

 

Thanks again

Darren

 

 

29th March 2014

As a frequent visitor to this part of the country I am impressed with the service you offer from Skinburness to Workington.  Particularly I would like to congratulate you on your staff who are friendly and obliging.  It is refreshing to have drivers like this, they are a credit to your company.

 

Brian Dixon

 

24th March 2014

 

I feel that I should write this letter on behalf of my wife and myself to thankyou for making Carlisle a base for you company.  Having been on that many day trips we must say that your staff in Carlisle give excellent service and advice, as do your drivers.  The introduction of a hostess makes any journey that much better.  In our opinion comfort, cleanliness and courtesy are all part of a great service.  We look forward to many more trips so congratulations to all concerned.

Thankyou

Mr Wood

 

 

6th March 2014

 

To The Manager

I have just returned from a bowling holiday to Potters in the Norflok coast with your bus company. 

Our entire party were extremely impressed by your driver.  He was very helpful and obliging and remained courteous and good humoured throughout.  His manner added to the enjoyment of our trip.

 

With thanks

Sincerely

M Bruce

 

 

25th February 2014

 

Hi Chris

I just wanted to share a good comment for your driver and vehicle:

"The mini coach is in excellent condition and the driver is fantastic"

Considering he is a new starter it is very good to see.

 

Kind regards

Mat

 

 

18th February 2014

 

I would like you to thank from all the pupils and staff the drivers for getting us back in one piece!  They had a very tough job getting us home due to sever weather conditions.  A great trip once again!

Kirsty

 

 

25th January 2014

 

One of the best trips to date!  The drivers were exceptional and really made the staff and kids comfortable and looked after us great all week.  We would desperately like to request the same company and drivers again next year as this was by far the best experience we have had for many years.

Vale Academy

 

 

23rd January 2013

 

I used your coach yesterday.  I would like to congratulate Reays on the service now in place.  The driver yesterday was a host as well as a driver and nothing was too much trouble for him.  He continually updated passengers on arrival times and explained everything about the coach bus safety features and also how to prepare drinks.  He was a true professional.  The coach was also of a high standard and even though there were 14 passengers we all had plenty of room.  Please pass on to the driver well done.  I will make sure Senior Management at both offices are made aware of these comments.

 

Thanks

Paul

 

 

20th January 2014

 

Dear Sir / Madam

I write to you on behalf of the school, Students, Head Teacher, Parents and Governors.

On Sunday we returned from a eight day ski trip to the Aosta Valley in Italy.  Two of your drivers contributed immensley to the success of the trip.  Their professionalism was exemplary.  They demonstrated a perfect working relationship with pupils and teachers.  Their judgement, advice and driving was a credit to your company and also your profession.  I have been group co-ordinator for over ten years and these have been the best drivers assigned to the school. 

I would like you to pass on my sincere thanks for all their hard work and the care that was taken whilst driving in some very difficult conditions.

 

Yours sincerely

Mr N Jones

Head of PE

 

 

7th November 2013

 

 

Just wanted to say a big thanks to our driver yesterday on Cockermouth dance group trip to Blackpool Tower Ballroom.  Very smooth safe driving, no harsh braking or accelerating, punctual and very friendly.  So rare these days.

 

P Lee

 

 

6th November 2013

 

 

Please pass on my delight at terrific service from everyone there at Reays, from the courteuos and most helpful reception staff, the organisation, the standard of coach and professional and helpful driver.  3rd year running ................. very well done Reays.

 

G Greenhalgh

 

 

5th November 2013

 

Having had a wonderful time in Marvejols, France last week our trip was made all the more pleasurable through the care and driving skills of our driver.  He was most considerate and deserves full credit for his attentiveness and professionalism in which he carried out his duties.  Nothing was too much trouble. 

Please pass on to him our sincere thanks for his company and safe driving on this trip.  Every praise to him.

 

Regards

J Wilson & J Gardner

 

 

24th October 2013

 

Just a little note to say "Thank You" for the transport to our fund raiser for cancer last saturday, it was a very kind thought.  We raised £1600 so we did very well.

 

Thanks again

Eileen Lawson

 

 

18th October 2013

 

Thank you very much for the coach you provided on the 6th October.  The service was found to be very professional and a great day was had by all.    I am looking to make another booking and will be intouch shortly.

Once again thank you for all of your assistance, and I look forward to you quotation.

 

Regards

S Firth

 

 

14th October 2013

 

Dear Sir

Just a note to let you know that the drivers on your Silloth to Workington run are outstanding.  They are a credit to your company very polite and safe drivers and should be praised for their work. 

Long may the Company continue.

 

Satisfied Customer

Allonby

 

 

15th September 2013

 

 

Good evening,

No doubt as a large operator you are used to letters and emails of complaint, but this is quite the reverse.  My wife Di and I have just spent over a week in the company of your driver on a Danube Cruise and our praise for him cannot be higher.  Clearly experienced and capable driver, he manouvered the 53-seater into places I would have worried about in a car, never more so that when we arrived at the ship in Linz and he had to reverse over 200 yards and within inches of a temporary music stage to minimise coach to ship walking.

It is with regard to that sort of consideration he gave his passengers that we wish to single him out.  We were amougst the youngest, more mobile and independent of his charges, but the patience and good humour he showed towards a group of what could on occasions be quite demanding was exemplary, and he was never short of a quip.  He even reduced our local guide in Vienna to tears (of laughter) with his comparison of the architecture. 

He always took everything in his stride, he never let a frown cross his face.  Throughout the 10 days we travelled with him he showed himself to be knowledgeable of the route he was driving, a very capable and willing drivers, and a personable man who acted throughout the holiday as a fine ambassador.

I do hope you will be able to pass on our gratitude and best wishes to him.

 

Yours faithfully

M Gavin

 

30th August 2013

 

Dear Sir

I travelled on your service 77R from Cockermouth to Keswick via Buttermere and Honister, on Wednesday August 28th.  It was a lovely trip both ways.  The bus driver was very friendly and helpful and made the journey very enjoyable.  I hope that you will run it again next summer.

 

Yours sincerely

J Moore

Cockermouth

 

 

22nd August 2013

 

Hi Jenna

I just wanted to say thanks for providing such a superb coach for our trip last week.  But more than that, I wanted to say thanks to our drivers - they were truly fantastic and a credit to your company.  Some of the staff have also commented on just how good they were - please could you pass these on to them and anyone else who may be interested.

 

Many thanks

Stacey Taylor

Product Executive

NST

 

 

The drivers was great again!  They are genuine good guys, they are so friendly and helpful and cheery all the time.  They both make you feel like they are happy to be there and not just because they are paid to be there!

 

The drivers - they made the trip so easy and comfortable, and form my point of view they were fantastic to work with.  (from our guide Tony)

 

You can see how drivers make the trip.  So cheery and happy .... They would have done anything for you.  Nothing was a problem for them.  Even the 12 and half hour stint on the way back, they still managed to crack a joke.

 

Always a pleasure and was good to see them again, professional all the way!  The coach was also awesome.

 

Excellent - loveliest drivers and coach was amazing

 

Excellent coach, great facilities.  the drivers were amazing.  They are a real asset to any tour that we send out, as they help make it a very pleasurable experience.  They were extrememly professional, funny and hard working - especially when we got stuck in traffic on the way back.  I would recommend them for any journey.

 

The drivers completely made this tour!  They drove us safely at all times, were so professional, looked smart, were so much fun and knew exactly where everything was.  They looked after us like we were family, offering us drinks, making sure we were all comfortable and clearing up after us all!  They were fabulous to be on tour with and I really trusted they could handle everything.  They managed to avoid some major delays on the motorways on the way honme and got us all back as quickly as possible despite all of the delays!  Absolutely brilliant dreivers - no wonder so many schools ask for the same coach company and drivers year after year!  Thank you

 

These guys were brilliant.  just what you need on a school educational tour.  We experienced some delays on return to north England and they did a fantastic job in keeping calm and made the whole round trip so enjoyable.  Always approachable and nothing was too much trouble.  if all our drivers were like this, NST would be the top conversations in lots of pupils and teachers conversations as they really did enhance the comfort of this trip.

 

 

15th August 2013

 

Hi

My name is Neil, my partner and I have had the pleasure of spending some time walking in the lake district in recent weeks.  One of the walks we did involved catching the 555R from Keswick to the head of Thirlmere and walking back over the fells.  We caught the bus from Keswick bus station and the driver was extremely informative and helpful throughout.  My partner and I were extremely impressed by his pleasant and cheerful manner as well as his willingness to go into detail about the serivice and the other services you operated in the area, as well as getting us safely to our destination.  Sadly customer service like this is rare these days, so we felt it only right to write in and commend the driver for his job well done.  A big pat on the back for the young chap is well in order and we'll certainly be recommending Reays to our walking friends.

 

Kind regards

Neil

Ponteland, Northumberland

 

 

15th August 2013

 

Living right opposite the bus stop in Brampton Market Place, I really appreciate when drivers turn off their engines if they are stopping more than a minute.

 

Many thanks from me and the environment :-)

Paul

 

 

9th August 2013

 

Hi Andy,

 

Just wanted to say a hugh thankyou to you and your staff.  Everyone, including the NW Regional Director and the Racecourse Chairman thought that the post event operations were executed better than they have ever been before.  This was in no small way to you managing both your coaches on the night. 

 

My thanks again

 

Kind regards

Sue Ellis

Operations Executive

 

 

9th August 2013

 

Deal All

 

Just a note to thank you for the excellent arrangements for our recent trip to play cricket in Bournemouth.  All went very well (including a win) so we look forward to our next long distance trip in 2014.  I would like to say a special thank you to our driver who looked after us so well throughout the trip.  Please tell him we have now played five and won all five matches!

 

Thank you all once again

D Bailey

County Cricket Club

 

 

 

24th July 2013

 

Hello,

 

I would like to give some spontaneous feedback!  Our coach dirver on an organised trip to Paris for the Tour de France final stage was extremely good, very professional and approachable.

 

Please pass on our thanks

S Watkins

 

 

17th July 2013

 

Dear Madam or Sir

We travelled to Ypres with our school last week.  The coach was immacluate and the driver was excellent.

 

Thank you very much

Linda Hodgson

 

 

16th July 2013

 

Good morning Chris,

Last week I led the annual Cockermouth school visit to Paris and Disneyland.  I just wanted to email you regarding our coach driver, she is an absolute credit to your company.  She was professional at all times and really contributed to the overall success of the tour.  I would not hesitate to recommend her to anyone.

 

Kind regards

B McArdle

Head of Biology

Cockermouth School

 

 

 

16th July 2013

 

Dear Reays Coaches,

 

I would first like to thank you very much for your excellent service on our long trip to Budapest last month.  As organiser of the tour, I looked around for lots of different coach companies that would cater for the needs of our orchestra and i'm delighted to say that we were all very pleased with how comfortable your coaches were and how friendly and kind all your drivers were!

 

The orchestra were so happy with your service that we would like to try and use your company for our future projects.  Thanks again for your great serivce in Budapest!

 

Best wishes

M Devlin

President of Edinburgh University Chamber Orchestra

 

 

8th July 2013

 

Please pass on my compliments to our driver who took us to Normandy last week.  He was without doubt the best driver I have had the pleasure to use, and I have been running french trips for 15 years.  He had an excellent rapport with the students and he remanied professional to a fault with everyone.  Furthermore, he joined our programme when time premitted and ran extra gym sessions for the pupils and quite frankly saved our disco!

 

Ill be asking to organise bookings for July 2014 and when they do, i'd like them to re-book with you (and specifically the same driver) as he was was like an extra teacher and he made my job a lot easier to do with his pro-active thinking.  He is a credit to your company.

 

Best wishes

 

A Pearson

Head of languages

Ashmole Academy

 

 

3rd July 2013

 

To Reays Coaches,

 

On behalf of my husband and myself who were in charge of escorting a group of 33 children to London last week, a most sincere thank you to our pleasant, capable and most obliging drivers.  Our trip ran smoothly and incident free due to their considerable efforts.

 

Kind regards

 

K Davidson

Sir John Barrow School

 

 

1st July 2013

 

"Thank you" on behalf of everyone who enjoyed a lovely day out in Ripon on June 20th, your first class coach provided a very comfortable journey, and a big Thank you to the driver who is very friendly and helpful and a good driver.

 

Best Wishes

Gillian, Jean & Pauline

Allhallows Senior Citizens

 

 

25th June 2013

 

Dear Mr Reay

 

Cumbria Wine Society - holiday in Bordeaux

 

On behalf of the members and friends of Cumbria Wine Society I should like to express our thanks for the use of your excellent coach and driver for our recent holiday in Bordeaux.  We were all thriled to bits to be allocated a "footballers coach" which proved to be totally comfortable for the whole holiday and your driver was at all times courteous, efficient, patient and most helpful in every way.  He certainly became part of our group very quickly.

 

Yours sincerely

 

M Potter

Hon Secretary Cumbria Wine Society

 

13th June 2013

 

Hi,

I am just writing to say thank you for the great job you did with Sherdley Primary School last week.  We wanted to say a special thank you to the driver who did a grand job and did everything he would to make the tour a success for the group.  Please pass our thanks onto him, we have requested a quote for next year so I am sure they will be wanting to use Reays again.

 

Kind Regards

D Catling

 

 

6th June 2013

 

A selection of letters from pupils at Tarleton Holy Trinity C of E Primary School, Preston .........

 

 

 

Thank you for driving us to London and our other destinations.  We had lots of lovely journies and great sights.  My two favourite things were the TV and the wonderful sights especially of Buckingham Palace.

Yours sincerely

Issy

 

Thank you for driving us around London and showing us famous landmarks.  I loved our luxury journey to London.  We hope you can take another trip.

Yours sincerely

Oliver

 

I am writing to say a big thankyou for taking us to and around London.  Your driving was perfect, just the way I like it.  It was funny when Father Nicholas ran after the coach.  Thank you once again for everything, did you enjoy yourselves?

Yours sincerely

Beth

 

Thanks for being so patient and thanks for driving us around London.  It was good of you to do it.

Yours sincerely

Jake

 

I am writing to thank you for what a brilliant job you did on driving us to London and other amazing destinations on the way.  Also I would like to say a big thank you to you for putting our bags onto the coach and helping with our heavy luggage.  Thanks again for driving us round London, I hope you had a good time.

Yours sincerely

Emily

 

I'm writing to say a big thank you for taking us to London and bringing us back and taking us to our destinations.  Your driving is perfect beacuse it was not too slow or too fast.  And it was very funny thwn Father Nicholas rn after you.  Did you enjoy yourself?

Yours sincerely

Maisie

 

I am writing to thank you for what a brilliant job you did on driving us to london and being our coach drivers.  I couldn't ask for a better driver.  I would also like to thank you on entertaining us with your speeches, it's a good thing you warned us about Buckingham Palace, because if you didn't I wouldn't be able to take a photo.  I admire how you said we might be the youngest group you ever had, but we were the most good group you ever had.  It really caught a tear to my eye.  You might have done a good job, but it was the most boring 6 hours of my life, but you have to go through the worst to get to the best bits.  Thank you for listening, I hope you realise you really did a good job.

Yours sincerely

Sasha

 

 

 

3rd June 2013

 

Dear Sir / Madam,

 

Many thanks for the efforts you have made in discovering my mislaid camera.  I am very grateful for your company's honesty and the prompt notifications in order to put minds at rest.  I also appreciate the time and trouble you have taken to organise its return.  Your actions have restored my faith in human nature and I will happily recommend your company to any future coach travellers.

 

Yours faithfully

J E Evans

 

3rd June 2013

 

Hi,

 

We were on our company inspection visit with NST to Paris last week and we wanted to contact you with regards to your two drivers.  We can't express enough how amazing they both were they really made the trip for us all.  They were professional and did your company proud.  We will not hesitate to recommend Reays Coaches after the service provided by your excellent staff members.

 

They really are a credit to your company and we would like to thank them both again for making our trip run so smoothly.

 

Regards

 

Carley, Sarah, Lisa, Neil and Kate

Educational Travel Advisors

NST

 

30th May 2013

 

Hello

We refer to our booking and subsequent use of your services providing us with a coach transfer from Aspatria to Manchester Airport.  We would like to thank youy, and the drivers, for an excellent service.  The coaches were on time, of an excellent standard, and the drivers on both journeys friendly, professional and evcen heloed with the luggage.  They werre accommodating in regard to stops and his enabled a completely atress free start and finiah to our holiday.

 

We look forwaqrd to using your services in the future.

 

Kind regards

A & J Mackrill

 

 

24th May 2013

 

To all the girls in the office and the driver.

 

Many thanks for your time and advise regarding our outing to Eggleston Hall Garden, Barnard Castle and High Cup Nick Winery.  We all had an enjoyable day and thoroughly enjoyed the recommendation to Boyes at Barnard Castle, many of us coming home with something. 

 

We look forward to next years outing with you.

 

Many thanks

S Jackson

 

 

22nd May 2013

 

Dear Michelle

 

I am writing again to say what a pleasure it is to be travelling on your coaches once again to and from Upperby, with such pleasant drivers who cares for their passengers safety.  We will miss you and look forward to your return in September.

 

Yours sincerely

Mrs Graham

 

 

20th May 2013

 

I would like to express my thanks to both yourselves for being prompt with the organisation of the coach and to the driver who was exceptional on the day.  I and the team travelling were extremely satisfied with the service and will definately recommend you and your team to other organisations in the future and look forward to using you again at our next tournament.

 

Regards

Andy

 

 

19th May 2013

 

I was both pleased and surprised to see buses No 63/63A running again through London Road, but I was disappointed that it was only for one week.  Personally I prefer to travel in a clean bus and not only that I like to support a local bus company.  Your drivers are always kind towards elderly and disabled people.

 

J Kilgor

 

17th May 2013

 

Dear Marie

 

Trip to Chillingham Castle

 

Just to say that our trip yesterday to Chillingham Castle was a great success.  The coach was extremely comfortable and our driver was excellent - very punctual and drove very well.  Thank you and the rest of Reays staff for being so efficient.

 

Looking forward to our trip to Bowhill and Abbotsford in the Borders with Reays and will be in touch nearer the time regarding any final arrangements.

 

With kind regards

 

Jane

 

 

13th May 2013

 

Hi

 

Can you please pass on our thanks to the driver for a very pleasant and enjoyable journey.  Nice friendly and professional person.

 

Regards

Chris

 

 

9th May 2013

 

Dear Sir

 

We have just returned from our annual school trip to Calais, France and we travelled with your company.  I would just like to thank you for the quality service provided and in particular the work of our driver.  He involved himself well in the trip.  He realted well to children, always speaking to them with respect.  he was good fun and very accommodating.

 

Many thanks

Yours sincerely

 

Mr T Ryan

Headteacher

 

22nd April 2013

 

Hi

Just a short note to commend the two drivers who were in charge of the very comfortable coach from your company.  The acted with the highest levels of professionalism.  Furthermore their knowledgeable commentary was greatly appreciated by all on board.  Please convey these comments and our thanks to the drivers concerned.

 

Thank you again for a safe and comfortable journey.

 

G Martin

 

 

18th April 2013

 

Dear Sir or Madam

 

Ref Elmhurst School Tour

 

I am writing to let you know how marvellous your driver was on our recent tour.  It was one of the best tours I have been involved in and this is down to him.  He was professional, courteous and had a fantastic rapport with the students.  The timings at all points in the tour were absolutely spot on and he was very helpful in all respects.  All the staff and students congratulate him on such a superb job.

 

My many thanks for giving us the best driver we have ever experienced.

 

Kind regards

 

A McAulay

Teacher I/C History & RE

 

 

10th April 2013

 

Hi

 

I would just like to say a massive thankyou to your company and in particular your driver.  We had a tour to Disneyland Paris for an Under 12's football tournament, we were picked up at Crewe on the 3rd.  From that moment onwards the driver was absolutely brilliant, he made our trip and was happy to help in any way he could. 

 

He was a credit to your company.

 

Thank you very much.

 

Gary Wilson

 

 

3rd April 2013

 

Hi There

 

We've just returned from a 4 day break in Germany on your coach.  I'd just like to say what a very nice driver we had, nothing was too much trouble and his driving was very good.  The coach was always clean inside and out.  Drivers like this are hard to come by.  Big thanks for a safe and enjoyable holiday.

 

Please pass this onto him

 

Mike & Karen

 

 

18th March 2013

 

Dear Sir

 

Last week I organised a school ski trip to Aosta Pila through Interski.  Your company provided the transport to resort.

 

I am writing to say how pleased the staff were with both of the drivers.  They were both very professional , excellent drivers and good company.  They joined in activities, joined us on the ski slopes and couldnt do enough to help us.  They were both very popular with the pupils.

 

Will you please pass on my thanks to them and we hope to see them again next March.

 

Yours faithfully

 

K Jackson

Ski Party Organiser

St Christopher's C.E. High School

 

 

13th March 2013

 

Dear Reays

 

My friend and I went on the Mothers Day mystery tour last Sunday - our first "Day Out" with Reays Coaches.  We had a fabulous day from start to finish despite our driver insisting he'd been given no route plan.

 

Through dazzling sun and swirling snow we drove past Langholm to Hawick (coffee and shortbread in the coach) and then reading all road directions trying to figure our our lunch destination (many obvious detours to confuse us).  Superb meal at the friendly hotel in Jedburgh before making our way to Carter Bar, Northumberland, Kielder and home.

 

Big thanks to the driver for his care for us all, what an excellent treat.  Thank you Reays so much!

 

Yours sincerely

 

P Rally

 

10th March 2013

 

Hi

 

I took the 64a bus from Asda on Friday 8th March.  I would like to commend the driver of that bus as the best bus driver i've ever had the privilage to travel with.  He was remarkably friendly, professional, sincere and I felt very safe with him driving.

 

I'd like to bring him to your attention and commend him as an exemplary driver.  I dont know if you have a driver of the month in your company, but if you do, he deserves it.

 

Sincerely

J Bell

Belah, Carlisle

 

 

7th March 2013

 

Dear Sir / Madam

 

First of all I would like to say a HUGH THANK YOU to your company on our recent trip to France and Eurodisney.  All the drivers were extremely professional, very helpful and accommodating.  The coach was also extremely suited to our group and it was very clean.  Jonathan our main driver was brilliant and I would like to thank him for all his hard work and our safe trip.

 

Thank you very much and I look forward to using your company again!  I would also recommend yourselves to all my colleagues.

 

Yours sincerely

 

Miss Emma Brown

 

 

4th March 2013

 

Hello,

Our recent trip to Kendal was made more pleasant by your well mannered, knowledgeable driver on Friday 22nd to Windermere and return.  Such a nice chap!

 

Thank you and kind regards

 

Luan, Lucy and Linda

 

 

23rd February 2013

 

Hi,

 

I'm just writing to express a high thank you for the service I have received over the past 2 years with Reays.  I am regular user of the 64A bus route and I was rather distraught to see today that Reays may be facing some route cuts.  I have been telling myself to write a thank you letter for a while now, and it really prompted me today to express how thankful I am.

 

From the first time I rode on the 64A route, i realised that Reays had really gone the extra mile to instill a sense of friendliness in their staff.

 

The bus drivers have always been welcoming, accommodating and genuinely helpful with enquiries.  It sruck me instantly that his was a hugh contrast where I have found drivers unfriendly.

 

A high part of my thank you goes to two particular drivers.  They are both regular drivers of the route.  They are always cheerful and make the effort to talk to customers whilst still doing their job efficiently.  Another thing is the advice they both give e.g. on fares, they will go out of their way to explain the different types of fares.  Your staff, but these two men in particular are a high asset to your company! I love Reays particularly because it is a local service and the Mega hopper works really well for me, but these guys really make Reays shine even more.

 

I always say thank you when I leave the bus after each journey, but this doesnt seem enough.  I appreciate you reading this email and would love the drivers to know how appreciated they are (not just by me - many other users of the bus have said to me) and the company to know they have some great employees there.

 

Again, thank you for taking the time to read this, I would really appreciate it if this could be passed on.

 

Thanks

E Pugh

 

 

 

15th February 2013

 

Hello,

 

I just wanted to pass on my thanks and ask you pass it onto your driver.  On Monday he accompanied myself and 40 pupils on our music trip to Disneyland Paris.  He was incredibly helpful, friendly and funny.  Parents of pupils have asked me to pass on their regards also as they have heard stories from their children about how accommodating and pleasant he was to have with us.  I'm sure you can appreciate that our first trip away with these children was a little daunting and nerve-wracking at times.  He immediately put us at ease and we would have been lost without him.

 

He really made our trip a success and I would really appreciate it is you could please pass on our thanks and good wishes.

 

Many thanks

Mrs Rowena Eastwood

Head of music

 

11th February 2013

 

Hi,

 

Firstly, I would like to pass on our thanks to your company for the fantastic service we received during our recent trip to Aosta Valley.

 

Our drivers were superb throughout, no request was too much and they were a massive hit with the children.

 

During our stay we produced a video, in which both drivers feature!!!  The video can be viewed on youtube.  Please would you be able to ensure that they get to see it.

 

Thanks again for the fantastic service that was provided by the drivers.  We will definately be requesting them in the future.

 

Kind regards

 

J Rich

PE Teacher and head of Year 7

 

 

 

7th February 2013

 

Dear Reays

We would like to express our thanks to the 106 driver for getting us to and from Kendal on Tuesday afternoon.  He negotiated very difficult conditions and went far beyond the "Extra Mile" not only for the two of us but for all passengers.  His attitude and attention made our day!

 

Many thanks

L & S Greenhalgh

 

 

 

23rd January 2013

 

Recently we hired a coach to Glasgow shopping from Workington Hospital.  Just to say many thanks for the excellent coach and the professional standard of the drivers, very much appreciated by all on the trip and hopefully it will be an annual event with your company.

 

D Robinson

Cumbria Partnership NHS Foundation Trust

 

 

 

19th January 2013

 

Hello

 

Just wanted to let you know we used your 300 bus service today.  We were very impressed by your new clean buses and very friendly drivers.

 

Thank you

 

W McMaster

 

 

 

18th December 2012

 

THANK YOU

 

I would like to say a massive "Thank you" to the brilliant drivers on the 63 Belle Vue route, for the exceptional and friendly service.

 

Please wish them all a very Merry Christmas and best wishes for 2013.

 

 

 

14th December 2012

 

Dear Mr Chris Reay

 

I am writing to you today to say thank you for the Exceptional service you and your staff have shown us over the past four years.

 

We hired a coach to take residents to the Metro Centre as we have in the past, our driver was a credit to your firm, he was friendly towards all the group, young children , older children and to the parent's and senior citizens.

 

Over the past four years we have met quite a few of your drivers and to date we have got on well with them all.  Talking to the residents who went on this trip I was told by most how much he reminds them of your previous driver.  I dont know if you have a driver of the year award but if you do I know the residents would like to nominate him.

 

We will not be going any where before June next year but I hope for our next trip we can ask for the same driver.  I would also like to say thank you to the girls on the other end of the telephone they are very helpful, polite and again a credit to the firm.

 

From all of us in Cockermouth to every one at Reays

 

A MERRY CHRISTMAS and a HAPPY NEW YEAR

 

Yours sincerely

 

R H Chapman

 

 

 

13th December 2012

 

Hello

I'm just writing to thank you for the service you and your driver gave us on Monday when we travelled down to the NEC to The Clothes Show Live.  We had a great day - comfortable bus, good weather, good timing and above all a friendly and helpful driver.

 

Thanks  again

 

R Summerfield

 

 

11th December 2012

 

I have just been on a four day trip with 42 students to Paris and Lesigny.  Our driver was absolutely excellent; great with the students and good sense of humour.  Nothing was too much trouble for him and the students were genuinely upset when he left us.  Thank you, he was a great ambassador for your company.

 

M Harris

Chair of Governors

 

 

10th December 2012

 

To Christopher and all the valued staff,

 

Thank you all for the splendid services you are all providing in, and around Carlisle City.  It is a pleasure to travel aboard your clean coaches!  To have drivers who greet each passenger with courtesy; and a smile, as they are made welcome aboard.

 

I wish you all continued success in the years ahead.

 

Thank you also for your services reliability, and good time keeping.

 

May you all enjoy a very happy christmas and good fortune throughout 2013.

 

Well done everybody!!!

 

Yours sincerley

 

T Kemble-Dibble

 

 

5th December 2012

 

I just wanted to thank you.  Today I used one of your buses for the first time in Carlisle and I was amazed!  The driver was friendly and helpful, the fare was very reasonable, and the bus was clean and smart.

 

Thank you for providing such great service.

 

Kind regards

 

C Gower

 

 

2nd December 2012

 

Good Morning

 

I just wanted to take the time and effort to contact yourselves with a thank you and to compliment your company on your extremely professional and courteous drivers.  I used the following service yesterday - Route 64.  I found your driver to be extremely professional and courteous not just with myself but also with ALL your customers as they entered and exited the bus.

 

He was certainly a credit to your company and felt as though you needed to be made aware of this as people are certainly quick to complain these days but VERY FEW take the time or effort to give credit where credit is due!

 

Regards

Steve

 

 

1st December 2012

 

I would just like to say Thankyou to the lady bus driver who brought us home tonight in absolutely terrible weather!  I had my eyes shut nearly the whole way home from Newcastle as the snow and rain was bad but the driver did a fabulous job of getting us all home safely!

 

Thanks again

 

Anna & Dan

 

 

17th November 2012

 

I would like to pass on my compliments to one of your drivers who today showed patience, courtesy and professionalism whilst in charge of a large vehicle.  I myself have spent a good deal of my working life operating goods vehicles, my present job as a traffic officer allows me to witness driving at its best and unfortunately worst.  I now choose to travel to work by bicycle and today I was cycling home on Newtown Road, your driver kept a safe distance behind me for quite a distance until a safe opportunity to overtake presented itself.  This may not seem a big thing but when you have been hit by door mirrors and forced into the kerb it makes you appreciate good driving.  Well done Reays for employing drivers worthy of being complimented and would you pass on this message to the driver concerned.

 

Regards

S Hope

 

 

8th November 2012

 

Many thanks for taking us from Aspatria to Carlisle Races on Sunday in the 16 seater VIP minibus, everyone was amazed at the comfort and presentation of this vehicle and the driver.

 

Thanks

J Creighton

 

 

7th November 2012

 

Just a quick note to thank you and your team for putting on such a good show last minute over the weekend.  I appreciate this is what you guys do for a living but the coaches worked brilliantly for those who chose to use them.

 

I had a chat with a couple of your drivers who were great and I think the runners appreciated the warmth and comfort of a quality coach post race.

 

I suspect very strongly we'll be in touch again at some point to organise similar transport solutions for our other races, but hopefully we'll be able to give you more notice next time!

 

Thanks again for your hard work and if you can thank all of those involved at your end on my behalf, I'd be most grateful.

 

M Leigh

Events and Operations Manager

Lakeland Trails

 

 

5th November 2012

 

My sister and I have just been on a 4 day break to Buckingham Palace and Houses of Parliament.  I wanted to say the driver was superb, she managed to reverse into tight spaces, the London trafic, road works and the weather were no problem for her.  She is a credit to your company.

 

Regards

P Connor

 

 

16th October 2012

 

Just a quick email to let you know I recieved brilliant service off two of your bus drivers yesterday. They both had very good customer service skills and good knowledge about the bus route, even though there had been a accident in the town causing a lot of dispuption they still managed to get me to work on time so a BIG thank you.

 

Many thanks

 

M Dixon

 

 

15th October 2012

 

On behalf of  the Douglas Ewart High School in Newton Stewart, I would like to say how much we appreciated the efforts of the two driver who contributed to our trip being a success.

 

They were both pleasant and courteous at all times.  Both the guys were clearly knowledgeable about London and did their absolute best to ensure that our pupils got the most out of the time that they had in the big city.

 

Thanks for a great trip

 

T Williams

Principal Teacher Curriculum

 

 

10th October 2012

 

Just to say many thanks for a lovely day out to Edinburgh last Thursday to see Phantom of the Opera.  We loved the coach and our pleasant helpful drivers.  We had a few jealous grandsons when we got home.

 

Thank you again

The Cameo Club

 

 

30th September 2012

 

Dear Sir

 

On behalf of British Steel Retired Colleagues once again I would like to thank Reays Coaches for their contribution towards our successful trip.  Your coaches were first class, clean and on time, I have been asked by the bus stewards on both buses to forward their appreciation to the drivers, who were excellent and courteous.  There has not been any negative comments whatsoever from our membership on this trip and will certainly recommend your firm to our committee for any further excursions, thank you once again.

 

 

Yours faithfully

Secretary BSRC

 

 

28th September 2012

 

Dear Reays,

 

I am writing to you, as I would like to praise and especially to thank one of your Coach Drivers, who last Saturday at the Ricoh Arena here in Coventry, went out of his way to get me the Autographs of some of the Carlisle United Football Team and their Manager and to my suprise, what was even better about it was, that the Autographs were all signed in a matchday football programme !

 

The Driver in question drives the Carlisle United Football Team Coach !  What made the day even special for me personally is, that besides the kindness of your driver getting me some Autographs, as a Transport enthusiast aswell, he kindly allowed me to have a look inside his Coach (registered: "C1 UFC") and I was absolutely amazed by it !

 

The shock of seeing its leather seats and especially a small kitchen area inside it really did suprise me, but I absolutely loved it !  The driver was telling me all about the Coach and also about all the other Coaches that "REAYS" has in its fleet and it was so good and interesting to hear and learn about them !!!  I had never ever been inside a Coach so posh in all my life and so it really did make my day last week, by me being allowed to have a look inside what must be the star of your Coaching fleet ???

 

I have always been a person who prides myself on giving credit where it is due and in the drivers case at Coventry's Ricoh Arena last Saturday, this certainly is the case, as he couldn't do enough for me and I really do appreciate it !!!

 

Would it be possible please for you to pass on my thanks again to him for me and also to tell him to keep up his good work, as he's an absolute credit to your Company and I really wish him well in his Coach driving career at Reays !!!

 

With kind regards

From

Mr John Kennedy

(A Transport enthusiast / Autograph collector from Coventry).

 

 

27th September 2012

 

Dear Sir,

              

We have just returned from a trip to Brussels and Bruges using your coach for the journey.

 

We would like to bring to your attention the excellent service provided by your driver who throughout the four days he was with us, drove safely, carefully,  was prompt and cheerful at all times.

 

He drove extremely well in some difficult conditions; heavy rain, flooded roads and some horrendous city traffic in Brussels.   Please give him a pat on the back.   We were all very impressed, and we would be happy to see him again behind the wheel on our excursions.

 

W & H Jones

Flintshire

 

 

25th September 2012

 

Dear Sir

 

We were on the coach trip to The British Grand Prix back in summer.  The arrival of your flyer for next years trip reminded me that I should write in praise of the driver who ran the trip this year.

 

The weather had been appalling and no one knew quite what state Silverstone was going to be in.  However throughout the weekend the driver was cheerful, positive, hardworking and most especially a motor-racing enthusiast.  He went out of his way to make the trip enjoyable, he was a credit to your company.

 

Regards

 

L Brockbank

 

 

24th September 2012

 

Dear Sir

 

Many thanks for helping our tour last Thursday.  We are most grateful as it allowed our tour to progress almost seemlessly.  The driver was first class on the day and all went to plan.

 

Once again our grateful thanks

 

Yours sincerely

 

D Gilchrist

 

 

7th September 2012

 

Dear Sir

 

My apologies that this has not been sent to you sooner but I work in a school and have just returned to work from summer hols.

 

Our school travelled with your company on a trip to the south of France this summer. We went to Valras on 9th Aug and returned on 17th Aug.

 

In this Olympic year it only seems fitting that they too be awarded GOLD for their efforts to make sure that we travelled well and thoroughly enjoyed all our journeys with them. It is  a long journey for school children to make and has tons of potential for them to get very tired and disagreeable with each other. This is easily avoided when your drivers do such a good job at engaging the young people, taking the time to build very positive rapport with them and the staff. From start to end both drivers (whom we have had the pleasure of having as our driver before) were: firstly great at their jobs as drivers -  never felt safer and secondly, excellent at going above and beyond to make sure that life was made simple for me as party leader whilst we were on the coach.

 

During our stay the drivers were called away to answer a rescue call from another coach in Spain. It was not a surprise to me that on their return our pupils made them aware that they had been missed. They had done such a good job of valuing and encouraging our pupils, that they got the best from them in behaviour and respect.

 

Many thanks to you for providing such high quality and many thanks too to the drivers for being exceptional. It is likely that we will be travelling the same journey next summer and we will obviously request both your company and those drivers to enhance our holiday.

 

Hayden Brophy

Learning Support Unit Manager

Wentworth High School

Salford

 

 

7th September 2012

 

Hi,

 

I just wanted to pass on my thanks for our wedding car hire.  The car looked great and it was really reassuring that it arrived good and early.  The driver was a pleasure to chat too as well, please pass on our thanks to him.

 

Thanks again

 

Abi & Chris Redhead

 

 

5th September 2012

 

Hello

 

I would just like to say a big thank you to our bus driver who always goes the extra mile to get us to and from the station on time everyday.  Particulary the last couple of weeks when train times have been altered.  This morning he went out of his way to make sure we got into work in good time as our train was already late.

 

We are all extremely grateful for this excellent service.

 

Thanks again

Miss J Beck

 

 

5th September 2012

 

Good morning,

 

I'd like to say a hugh thank you for the service, the rail shuttle driver has provided recently.  He has gone beyond the call of duty in the last two weeks on behalf of the rail users.

 

Please pass on my gratitude to him personally

 

Kind regards

Sue

 

 

4th September 2012

 

Hi

 

Yesterday I travelled from Durham to Carlisle with my son to visit the Eddie Stobart Depot as he is a "spotter".

 

He is registered disabled and we travelled with his bus pass and me as carer from Durham to Carlisle via Newcastle and used your number 64 bus towards asda from the city centre.

 

I would like to say thank you to the driver  (sorry we did not get his name but it was around noon) who was smiling and pleasant from boarding the bus to the end of our short journey. My 12 year old son made the first comment before I even said anything to him! Please thank him for me as I did not get his name as been new to the area via public transport (we usually travel over by car) we were not 100% switched on as such.

 

If only our local drivers were the same...

 

Regards

 

John

 

P.S My sons uncle is a bus driver and his granddad retired last year aged 73 from bus driving so we tend to lean in there favour anyway due to the stresses of the job, so it was nice to see a smiling face.

 

 

2nd September 2012

 

Dear Reays,

 

I recently spent almost a month in Carlisle, England, I am from Texas and not used to riding buses.  I want to compliment your wonderful bus service and drivers, they were so helpful and friendly.  I looked forward to the ride everday on my way to the Archivies, that has not been my experience travelling any where else. Please pass my thanks on to the drivers.

 

B Speer

 

 

28th August 2012

 

Hello,

 

I have just returned from our trip to Wembley and feel I have to say about our driver.  He was absolutely marvellous nothing was too much trouble.  He is an absolute credit to your company and hope to meet him again.

 

Thanks again

 

P Tyson

Whitehaven RLFC

 

 

14th July 2012

 

Hi,

 

May I Compliment one of your drivers, working on the 14.47 service 55 ex Grasmere.

 

During his lay-over time at Grasmere centre, he was friendly and helpful to tourists who needed info regarding the service.

 

In particular, he was enthusiastic about your company, not something that I EVER hear from ALTERNATIvE OPERATORS staff!

 

I sincerely hope that your 55 is sustainable, as a resident of the South Lakes, we really need some QUALITY competition in the PCV business here.

 

Kind regards

P Harley

 

 

12th July 2012

 

Dear Sir

I am writing to express my thanks for the driver you provided for my recent trip to Maastrict.  He was an amazing ambassador for your company.  He always had a smile on his face and nothing was too much trouble for him.  His driving was exemplary and we never had a moments worry.  I hope you will pass on to him our thanks for all he did to make our trip memorable.

 

Yours sincerely

P Cornall

 

 

11th July 2012

 

Dear Chris,

I had the pleasure of working with one of your top tour drivers on the last weekend of Wimbledon and wish for you to know that he is a true gentleman, and a pleasure to work with, a genuine people person and I would work with him again in a heartbeat.  I work with many many super drivers and he earns a place right up there with them.  We all felt safe (most important) and secure with him at the helm.

 

Thank you for your hiring skills and to the driver.

 

Kind regards

P Sullivan

Certified International Tour Manager

 

 

10th July 2012

 

Dear Chris & The Reays Team,

I felt I had to write this note to say "Thank-you" for the great weekend we have just had.  My Mum and I have just returned from Hampton Court & Kew Gardens, and I have to say this was the best coach trip we have ever been on (and we have been on lots).  The coach - best ever,  the driver - well where do I start? Excellent, very helpful, good banter, and always put his passengers first, always asking what they wanted, being everhelpful.  Nothing was any trouble for him.  We are going to Legoland with you in August, and I cannot wait because if it is as good as this, I will go with you again and again (if we have the same driver it will be a double bonus). 

Once again from my Mum and I Thank-you.  (The crowd on the bus were great and a laugh a minute)

 

Yours

Mrs Hetherington & Mrs Sanders

 

 

 

8th July 2012

 

Hi Kath just to let you know it was a pleasure going to the Grand Prix with your firm, the coach driver was fantastic & kept everyone's spirit's high through all the bad weather & heavy traffic jams, it was a pity he had to leave us early because of his hours & we could not thank him properly, I hope you can do this from all the people on his coach, especially from the one in the Red Bull Jacket ( he will know who).

If you may be thinking of running a trip to the Goodwood Festival of Speed next year or sometime in the future I know a lot of people on our coach would be interested, just a thought!.

Again Thank You Very Much for a Great Time

 

Regards

D. Johnston & J. Bastable

 

 

8th July 2012

I am just emailing to say a massive thank you to Reays Coaches.  This is the second time we have had you for our Battlefield Tour and I am very impressed.  Our coach driver really did go out of his way to ensure that we had an enjoyable trip.  We look forward to using you again next year and if possible it would be great to request the same driver.

Jo

Chauncy School

 

 

2nd July 2012

Dear Marie,

I just wanted to say a big "Thank You" for your kind efforts in organising our Bentley hire for the journey to the prom.  You were most helpful and it made the journey most memorable for them!  They had a fabulous night and even the weather was dry which was ad added bonus!  Please thank the driver who did a great job.

 

Thanks once again and kind regards

Gill

 

 

29th June 2012

Dear Mr Reay

I write on behalf of the Border City Probus Club and I want to thank you for your contribution to the success of yesterdays outing to Keswick, even though the weather was appalling.

The driver was particularly helpful, he has the bearing and the manners of the perfect driver for the kind of person anybody would value to have at hand, his obvious first concern is for the passengers.

After the visit to the Stone Circle the prospect of spending the afternoon in Keswick in torrential rain was quite daunting - until the driver, so carefully and tactfully offered to take us to the Visitor Centre at Winlatter.  The problem was solved.  I missed the opportunity because I had business to attend to at the Theatre by The Lake but the rest of the party enjoyed the visit immensely and told me how extra helpful the driver had been in carefully getting the coach in the best place for the walk from the shelter to the coach.  I assure you that we are most grateful.

 

Yours sincerely

The Ven. TRB Hodgson

 

 

28th June 2012

Dear Sirs

I am the tour leader for the recent visit by Sir John Primary School, Ulverston, Cumbria to London.  Both drivers were very personable and accommodating and we wouldn't hesitate in recommending your company to others or using you again.  We felt very safe in our drivers care, the coach was pleasant and clean, the timings were very good and the drivers chose nice service stations on the motorways.  All of this was very much appreciated.

 

Yours faithfully

K Davison

Sir John Barrow School

 

 

27th June 2012

 

Dear Sir/Madam

 

I am writing to send our very sincere thanks to Reays Coaches for terrific service during our Paris trip earlier this month.

 

The coach that we had was of incredible spec and was so comfortable.  It was really ideal for the purpose.  Both staff and pupils found that it helped to make the trip the success that it was.

 

At the beginning of each trip I tell the pupils that the most important person on the team is the driver and that they must always treat the drivers with great courtesy.  I explain the great work that the driver has to do and how we can make their lives easier by behaving well, I firmly believe this.

 

In 9 years of taking pupils on this trip to Paris i have not had a better driver.  He was extremely professional, knowledgeable and obliging.  He was friendly to ourselves and to the pupils.  He maintained excellent standards always.  This has not always been my experiences with drivers of other companies.  I cannot commend him highly enough to you and have passed this on to my Head Teacher.

 

We have already booked our trip for next year and and requested the same coach and driver be made available.

 

 

 

On behalf of the staff, pupils and parents of Calderglen High School may i pass on my sincere thanks and gratitude for excellent service.

 

Mr Lindsay Brown

PT RMPS

 

 

26th June 2012

 

Dear Sir

 

I am writing to send our very sincere thanks to Reays coaches for terrific service during our Paris trip 9th -15th June 2012.

 

The coach that we had was of incredible spec and was so comfortable. It was really ideal for the purpose. Both staff and pupils found that it helped to make the trip the success that it was.

 

At the beginning of each trip I tell the pupils that the most important person on the team is the driver and that they must always treat the drivers with great courtesy. I explain the great work that the driver has to do and how we can make their lives easier by behaving well. I firmly believe this.

In 9 years of taking pupils on this trip to Paris I have not had a better driver than John. He was extremely professional, knowledgeable and obliging. He was friendly to ourselves and to the pupils. He maintained excellent standards always. This has not always been my experiences with drivers of other companies. I cannot commend John highly enough to you and have passed this on to my Head Teacher.

 

We have already booked our trip for next year to Paris with an identical itinerary. We will ask NST travel if the same coach and John could be made available for it.

 

On behalf of the staff, pupils and parents may I pass on my sincere thanks and gratitude for excellent service.

 

Mr L Brown

 

 

 

24th June 2012

 

Dear Sir

I returned home on Friday from the VIVACE CHORUS Alsace tour and want to compliment your firm on the excellence of our coach service.  Most of us had never been in an executive type coach before and were delighted with all the facilities and extra comfort on a long journey.

 

In addition, we were unanimous in our appreciation of the driver.  Not only is he a very skilled driver covering ground safely often on roads dotted with hairpin bends (we learned the value of double axels!) but he made everything so easy for us, making us feel really welcome and explaining clearly about locations and times etc.  He joined us on several occasions, showed an interest in what we were doing as a choir and is a thoroughly delightful young man.

 

I find people are often quick to complain about the slightest hiccup but sometimes forget to say "thank-you" when all goes well.  All went very well! So a big "thank-you".

 

A firm I would certainly recommend.

With best wishes

Mrs Hunter

 

23rd June 2012

 

Dear Sir

I am writing to say a very big thank you to you and your drivers for taking our entire school to see the Olympic Torch Relay event in Wigton on Thursday 21st June.

All of your drivers were kind and courteous and ensured we were dropped off and picked up on time and at the safest and most appropriate places. Your company took our Year 5 pupils to Scarborough also this year and the driver on that occasion was lovely, helpful and kind.

Your drivers are chatty and very pleasant and are great ambassadors for your company. We will certainly be using your services again.

Yours siincerely

R C Ingrams

Head Teacher

 

20th June 2012

 

Dear Sir

London Visit June 2012

It is with much pleasure that I write to you to let you know how please we were with your coach driver.

He was courteous and professional at all times. His timings were perfect and he had a great sense of humour. We had a group of 45 pupils age 11 to 12 and 7 staff. He really engaged with the group and the children thought he was wonderful.

He has many qualities often rare in someone of his tender age! Well done for employing him and giving his such fantastic opportunities

Yours sincerely

Assistant Head Teacher Y7 Trip co-ordinator

SM School

 

 

18th June 2012

 

May I pass on to your company how delighted we were with our driver, she was such a pleasant person and a very competent driver

Dixie Grammar Tour

 

 

11th June 2012

 

Dear Sirs

I would like to thank you and Jenna with whom I have chatted whenever I had any problems with my tour organising, for the professional way you run your company. Our coach was luxurious and our driver so accommodating - he was a delight, lovely with everyone and nothing was too much trouble.

Many thanks

J Handley

Southwest Scotland Decorative and Fine Arts Society.

 

 

8th June 2012

 

Our coach driver was absolutely excellent, He was an excellent driver and his knowledge of the roads and sights of Paris was superb. He was excellent with the children and nothing was too much trouble for him.

Earls High Tour

 

 

5th June 2012

 

Just a quick email to say our trip to Newquay was excellent.

Our driver was outstanding, he looked after us very well, please tell whomever needs to know, he is a credit to your firm.

He could not have been more accommodating. The bus was superb, pure travelling luxury.

Thanks to all involved, a very memorable trip.

M Plummer

 

 

23rd May 2012

 

I recently led a school party to Paris organised through NST. I am writing to tell you that we are extremely pleased with the high level of service we received from your driver. She was very helpful and attentive, in fact nothing was too much trouble. She is to be commended for her cheerful disposition and calm approach to everything. We would not hesitate in requesting Reays Coaches if we go to France in the future.

J Ashworth

Blackpool School

 

 

11th May 2012

 

We have just used your bus to travel to Bentham Golf Club in Lancs. and would like to say a big thank you to our driver for looking after the group. He was very polite and helpful.

Wath Brow Golf Society

 

 

8th May 2012

 

Just a note to thank you for allowing me to use the team coach on saturday. Please pass on my thanks to the two drivers and all their hard work, they were professional throughout the day. Shame about the result, but I hope we can work together on the next trip to Wembley

Ian St John

 

 

8th May 2012

 

Good Morning

I am writing to commend two of your drivers to you. I have just come back from a 3 day trip to Paris and the trip would most certainly not have been the same without them. It was my first experience as a tour guide, I soon realised that I was going to be working with a pair who had a well tuned sense of humour!

I can not praise these guys enough. They really looked after me and their support was priceless. I hope that I may have the opportunity to work with them again in the future. I have thanked the guys personally but I just thought that you should know how much extra they actually put into their work to ensure the success of the trip. Also the quality of the coach was outstanding.

Thank you again

C West

 

 

23rd April 2012

 

My Wife and myself have just returned from a coach and cruise tour to Amsterdam booked through Newmarket Holidays and one of your coaches was the coach provider. We would like to say a big "thankyou" to your driver. He was excellent and kept us well informed. He went out of his way to help my Wife who is disabled and we are both very grateful.

Would you please pass on our appreciation

Regards

K & D Bowden

 

 

23rd April 2012

 

I would like to add my testimonial to your list!

I have never in my life met a nicer, better driver than the one who took us from Coventry to Preston. His driving is superb - he is on the ball and simply outstanding but it is his personal skills that I should particularly like to comment.

This young man could have dropped us off and gone on to his next destination as our taxi was not there to meet us. Mick liaised with the company and waited with us until our taxi arrived and I just want to say how lucky you are to have his services - a truly exceptional young man.

A du Preez and H Moon

 

 

21st April 2012

 

I would like to say a big thank you to you and your team for arranging our trip to Barcelona. All the staff and students had a fabulous time and we really appreciated all your hard work to ensure our trip ran smoothly.

I would be grateful if you could forward this email to the bus company as the drivers were superb and made a huge effort with the kids.

Thanks

G Robson & Rhapsody Tours

 

 

20th April 2012

 

Good afternoon

Thank you for your efforts in retrieving the items that were left at the hotel in Roissy during our trip to Disney and Futuroscope. We are more than happy to wait until the end of May when your next group will be returning to the UK for the items to be returned to the students concerned.

May I pass on to your company how delighted we were with our driver, she was such a pleasant person and a very competent driver.

Regards

M Lambourne

Headmasters PA

 

 

27th March 2012

 

Dear Sir / Madam

I am writing with regard to the trip which we took last weekend with 75 students from our school. The reason for this email is to congratulate you on the level of service which was provided.

Your coaches were superb and your drivers fantastic. They conducted themselves in such a manner which endeared themselves to the students and staff alike, having coach drivers with personalities such as theirs can add an extra positive dimension to any school trip, as it clearly did with ours. They are a credit to your company.

We would be more than happy to provide a reference for this service should you ever require it.

Kind Regards

 

MFL Subject leader

Manchester Communication Academy

 

 

9th March 2012

 

"Our coach driver was excellent, he went out of his way to ensure that the students and staff had the best possible experience".

Please pass on our thanks to the driver concerned and thank him for the continued hard work on our behalf (PGL)

Many thanks

Salford City College

 

 

24th February 2012

 

Just wanted to say thank you for the new bus journey from West Tower Street to Currock. Your 74 being half hourly is great and I must add your drivers are so pleasant and courteous its a pleasure to board one of your buses.

B Norman

 

 

20th February 2012

 

Dear Mike, Chris and Jenna,

Once again thank you for the hire of a fine coach and excellent service for your two drivers. They fitted in fine with the group and enhanced the happy atmosphere of the holiday, as well as delivering us safely and harmoniously to our destination and back home again.

 

 

13th February 2012

 

Hello, my name is Gill from North Liverpool Academy, and I have just returned from a ski trip to Italy with 30 school children aged between 13 and 18. This will be my 5th year with Interski.

I would just like to commend the drivers who looked after us on this trip, the two feeder drivers were polite and helpful and made sure that the pick ups went smoothly and were very welcoming. They were impeccably dressed and extremely professional in all aspects of their work.

The two drivers took over from Oxford, the party began for our students and staff from there on in. Apart from being extremely professional, polite and caring, nothing was too much trouble for them. Their relationship with the children went beyond what I have experienced from "drivers" in the past. That went beyond that which was expected of them by doing so they have left 30 students with a richer experience than provided by the trip alone, some students were influenced by their passion for the profession that they would like to look into driving as a career.

They made my job so much easier and out of the 30 students on the coach over 50% want to sign up for next year.

I would like you to pass on my comments to the drivers and would like to request these drivers to accompany my group in the future.

Once again thank you for looking after us on this trip and making the experience so much richer for the students.

G Snape

 

 

10th February 2012

 

Dear Sir / Madam

I am writing to say a big thank you to your driver who was one of our drivers on our recent ski trip to France. As well as being an excellent driver he was also fantastic company and made an effort to chat and socialise with the whole group while keeping a professional manner. He has an obvious passion for his job and excellent people skills despite his young age. He is an inspiration to the younger generation and I hope he will go far in your company. I would definately request him as a driver on subsequent ski trips booked through Reays Coaches as he has an obvious passion for the snow too.

Please pass on our thanks for a fantastic holiday.

L Herbert

 

 

7th February 2012

 

Dear Mr Reay

Last Saturday I went to Manchester on the Reays coach trip.

On the return journey driving conditions were atrocious on the motorway with heavy rain falling onto frozen snow. I feel that it is only due to the drivers careful and skilful driving that we all arrived home safely.

I am always impressed by all of your drivers, who are courteous and helpful but I feel that on this occasion special thanks are due to last Saturday's driver.

You are to be congratulated on your staff

Yours sincerely

Miss B Mullard

 

 

5th January 2012

 

Dear Sir

Just a quick email as at the end of December your company took two groups to London and both groups have given excellent feedback for Reays.

15th-16th Dec Group - The drivers were excellent and couldn't do enough to support the staff on the tour. They communicated well with the pupils and went above and beyond to ensure our trip ran smoothly

19th-20th Dec Group - Fantastic drivers, went above and beyond with anything requested; brilliant with the kids and staff.... we would definitely recommend these drivers again.

Just thought I should pass

Please read a selection of our testimonials, originals can be viewed from our customer comments brochure at our head office in Wigton

 

 

8th October 2014

 

Having just returned from a Newmarket holiday to Bavaria, I must congratulate you on a fabulous driver. He was extremely courteous, knowledgeable and helpful. He kept the passengers entertained all through. An employee worth having. I hope we see him on many more excursions abroad.

 

Yours

Denise Jones

 

 

15th September 2014

 

I just wanted to say thanks for the excellent service yesterday evening.  We were very glad to see the coach waiting for us after we came off the mountain and the driver was great.  I will definately be recommending your company for anyone looking to travel in the area.

Thanks

Thomson Davie

Risk Manager

 

 

14th September 2014

 

I am writing to congratulate your company for the events which happened yesterday.  I am a supporter of Bury Football club and our supporters coach broke down on the M61 yesterday.  Not only did a Reays coach come and pick us up but it got us to the ground on time.  In addition to this, after the game one of your coaches kindly took us all the way back to Bury.  I would like to congratulate your comapny on the way it helped us and got us not only to the game on time, but home safely.

Thank you!

Matthew Cheshire

 

 

11th September 2014

 

A very big THANK YOU to our driver today for taking our WI members to the Westmorland Show.  He looked after us really well, got us to the Show in double quick time, dropped us by the gate and collected us - on time - from the same place and got us home smoothly with no delays, calling at Penrith Aucton Mart before taking us to Rosehill.  We all enjoyed our day at the Show, and the efficient service from Reays added to our enjoyment.

Thanks you

Kind regards

Helen

CCFWI

 

 

26th August 2014

 

I just wanted to let you know that my sister and I have just been on a 4 day break to Brussels on one of your coaches and drivers, and we just wanted to let you know what a gem you have she was absolutely brilliant in every way and nothing seemed to be too much trouble and her driving was impeccable, she certainly helped to make the holiday more enjoyable.

Regards

Elaine Ashton

 

 

20th August 2014

 

How lucky are you to have your driver and how lucky were we to be on her bus in France on the above dates.   It was a joy to be on her bus.   She was extremely professional with a sense of humour, always a smile, and always very helpful.

 

Could you please pass on our thanks.

 

The Scottish Four

 

 

8th July 2014

 

Dear Marie

 

On behalf of my visiting party, allow me to extend our thanks for two excellent Drivers and hosts.  The driver on Sunday tour of "Lakes" was timely, knowledgeable and engaging. The driver on Monday was humourous, flexible, charming and handled the long day like the Pro he is.

 

You have a wonderful and professional Service.

 

Sincerely

J Larry Macdonald

 

 

7th July 2014

 

Dear Chris

I travelled to Chester on Saturday.  Firstly I was most impressed with the beautiful coach that was laid on.  Secondly I would like to congratulate the driver.  He was a perfect gentleman throughout, he put himself out for everyone and it made one feel relaxed and happy to be aboard.  It obviously is not just a job to him but a dedication.

I will be travelling with you again as I find your day trips both value for money and varietous. 

Keep up the good work.

Thank you

Yours sincerely

 

H Armstrong

 

 

2nd July 2014

 

Dear Marie,

Egremont Mothers Union wish to say a big thank you for for all the help in arranging our Summer outing to the Quaker Tapestry Exhibition in Kendal on 1st July 2014.  We had a really liovely day - the Tapestry was wonderful - and the coach very comfortable.  We were very impressed by the driver whose driving was excellent and he was also very pleasant and helpful too.

 

Once again our sincere thanks.

Jean Mason - Secretary

 

 

30th June 2014

 

Hi

 

I would like to thank you for providing the coach on Saturday for our visit to Vindolanda.  On behalf of the Group, would you pass our thanks on to your driver.  Your driver on the day was very accommodating and had a lovely manor with both children and adults on the bus.

 

Regards

 

Yvonne Martin

Group Scout Leader

 

 

19th June 2014

 

I am writing to thank you for the excellent service provided by your company for the above trip through NST. The coach driver was excellent and made the trip run smoothly, on time and without incident. He was very accommodating and couldn't do enough for the party to help. His cheerful attitude and sense of humour was very much appreciated. I would highly recommend your company to other interested parties.

 

Yours faithfully

 

Robin Williams

Group Leader

 

 

12th June 2014

 

I just wanted to thank you for supplying the coach for our event at Newton Rigg last night. The driver was very happy, helpful and mixed well with the farmers attending the event. Should I need a coach for future events I would be very pleased to come back to you.

 

Kind regards,

Bunty Wright

 

 

29th May 2014

 

To Reays Coaches,

Thank you very much for sending us your fantastic driver for my 21st Birthday Party.  Nothing was too much trouble and added to a great day! 

From Alex Jefferson and her party friends

 

 

13th May 2014

 

To all at Reays and especially our driver! 

Thank you so much for organising the transport and variety of medieval miscreants to and from Muncaster on the 26th,  The driver was brilliant and never turned a hair when knights of the realm appeared and i am really sorry that i never got his name or bought him a coke.

Thank you

Tammy

 

 

22nd April 2014

 

Thank you for your services yesterday, we had a lovely day out which was enhanced by your very pleasant driver.

Sue Armstrong

 

 

22nd April 2014

 

Please pass on my compliments to our driver for our 105th Warrington Scout trip,  He was brilliant and very helpful with my son who is in a wheelchair, he made the groups trip!

 

Regards

Liz Matheson

 

 

22nd April 2014

 

I would just like to pass on our thanks to the driver - he was so friendly and made an effort to speak to all on the coach.  He had the most professional manner when speaking to us and it really made an awkward journey (lots of sore heads on the way home) a lot easier and more relaxed so please pass on our thanks to him.

Kelly

 

 

4th April 2014

Our staff would like to mention that the coach driver they had on the Newcastle trip this week was the best driver they have ever had.  He was very helpful and could not have been more pleasant.

 

C Kellet

Netherhall School

 

 

1st April 2014

 

Thanks very much for the coach, the service was great from start to finish the driver was great and provided a great service.

 

Thanks again

Darren

 

 

29th March 2014

As a frequent visitor to this part of the country I am impressed with the service you offer from Skinburness to Workington.  Particularly I would like to congratulate you on your staff who are friendly and obliging.  It is refreshing to have drivers like this, they are a credit to your company.

 

Brian Dixon

 

 

24th March 2014

 

I feel that I should write this letter on behalf of my wife and myself to thankyou for making Carlisle a base for you company.  Having been on that many day trips we must say that your staff in Carlisle give excellent service and advice, as do your drivers.  The introduction of a hostess makes any journey that much better.  In our opinion comfort, cleanliness and courtesy are all part of a great service.  We look forward to many more trips so congratulations to all concerned.

Thankyou

Mr Wood

 

 

 

6th March 2014

 

To The Manager

I have just returned from a bowling holiday to Potters in the Norflok coast with your bus company. 

Our entire party were extremely impressed by your driver.  He was very helpful and obliging and remained courteous and good humoured throughout.  His manner added to the enjoyment of our trip.

With thanks

Sincerely

M Bruce

 

 

25th February 2014

 

Hi Chris

I just wanted to share a good comment for your driver and vehicle:

"The mini coach is in excellent condition and the driver is fantastic"

Considering he is a new starter it is very good to see.

 

Kind regards

Mat

 

 

18th February 2014

 

I would like you to thank from all the pupils and staff the drivers for getting us back in one piece!  They had a very tough job getting us home due to sever weather conditions.  A great trip once again!

Kirsty

 

 

25th January 2014

 

One of the best trips to date!  The drivers were exceptional and really made the staff and kids comfortable and looked after us great all week.  We would desperately like to request the same company and drivers again next year as this was by far the best experience we have had for many years.

Vale Academy

 

 

23rd January 2013

 

I used your coach yesterday.  I would like to congratulate Reays on the service now in place.  The driver yesterday was a host as well as a driver and nothing was too much trouble for him.  He continually updated passengers on arrival times and explained everything about the coach bus safety features and also how to prepare drinks.  He was a true professional.  The coach was also of a high standard and even though there were 14 passengers we all had plenty of room.  Please pass on to the driver well done.  I will make sure Senior Management at both offices are made aware of these comments.

 

Thanks

Paul

 

 

20th January 2014

 

Dear Sir / Madam

I write to you on behalf of the school, Students, Head Teacher, Parents and Governors.

On Sunday we returned from a eight day ski trip to the Aosta Valley in Italy.  Two of your drivers contributed immensley to the success of the trip.  Their professionalism was exemplary.  They demonstrated a perfect working relationship with pupils and teachers.  Their judgement, advice and driving was a credit to your company and also your profession.  I have been group co-ordinator for over ten years and these have been the best drivers assigned to the school. 

I would like you to pass on my sincere thanks for all their hard work and the care that was taken whilst driving in some very difficult conditions.

Yours sincerely

Mr N Jones

Head of PE

 

 

7th November 2013

 

Just wanted to say a big thanks to our driver yesterday on Cockermouth dance group trip to Blackpool Tower Ballroom.  Very smooth safe driving, no harsh braking or accelerating, punctual and very friendly.  So rare these days.

 

P Lee

 

 

6th November 2013

 

Please pass on my delight at terrific service from everyone there at Reays, from the courteuos and most helpful reception staff, the organisation, the standard of coach and professional and helpful driver.  3rd year running ................. very well done Reays.

G Greenhalgh

 

 

5th November 2013

Having had a wonderful time in Marvejols, France last week our trip was made all the more pleasurable through the care and driving skills of our driver.  He was most considerate and deserves full credit for his attentiveness and professionalism in which he carried out his duties.  Nothing was too much trouble. 

Please pass on to him our sincere thanks for his company and safe driving on this trip.  Every praise to him.

Regards

J Wilson & J Gardner

 

 

24th October 2013

Just a little note to say "Thank You" for the transport to our fund raiser for cancer last saturday, it was a very kind thought.  We raised £1600 so we did very well.

Thanks again

Eileen lawson

 

 

18th October 2013

Thank you very much for the coach you provided on the 6th October.  The service was found to be very professional and a great day was had by all.    I am looking to make another booking and will be intouch shortly.

Once again thank you for all of your assistance, and I look forward to you quotation.

Regards

S Firth

 

 

14th October 2013

Dear Sir

Just a note to let you know that the drivers on your Silloth to Workington run are outstanding.  They are a credit to your company very polite and safe drivers and should be praised for their work. 

Long may the Company continue.

 

Satisfied Customer

Allonby

 

 

15th September 2013

 

Good evening,

No doubt as a large operator you are used to letters and emails of complaint, but this is quite the reverse.  My wife Di and I have just spent over a week in the company of your driver on a Danube Cruise and our praise for him cannot be higher.  Clearly experienced and capable driver, he manouvered the 53-seater into places I would have worried about in a car, never more so that when we arrived at the ship in Linz and he had to reverse over 200 yards and within inches of a temporary music stage to minimise coach to ship walking.

It is with regard to that sort of consideration he gave his passengers that we wish to single him out.  We were amougst the youngest, more mobile and independent of his charges, but the patience and good humour he showed towards a group of what could on occasions be quite demanding was exemplary, and he was never short of a quip.  He even reduced our local guide in Vienna to tears (of laughter) with his comparison of the architecture. 

He always took everything in his stride, he never let a frown cross his face.  Throughout the 10 days we travelled with him he showed himself to be knowledgeable of the route he was driving, a very capable and willing drivers, and a personable man who acted throughout the holiday as a fine ambassador.

I do hope you will be able to pass on our gratitude and best wishes to him.

Yours faithfully

 

M Gavin

 

 

30th August 2013

 

Dear Sir

I travelled on your service 77R from Cockermouth to Keswick via Buttermere and Honister, on Wednesday August 28th.  It was a lovely trip both ways.  The bus driver was very friendly and helpful and made the journey very enjoyable.  I hope that you will run it again next summer.

Yours sincerely

J Moore

Cockermouth

 

 

22nd August 2013

 

Hi Jenna

 

I just wanted to say thanks for providing such a superb coach for our trip last week.  But more than that, I wanted to say thanks to our drivers - they were truly fantastic and a credit to your company.  Some of the staff have also commented on just how good they were - please could you pass these on to them and anyone else who may be interested.

 

Many thanks

Stacey Taylor

Product Executive

NST

 

 

The drivers was great again!  They are genuine good guys, they are so friendly and helpful and cheery all the time.  They both make you feel like they are happy to be there and not just because they are paid to be there!

 

The drivers - they made the trip so easy and comfortable, and form my point of view they were fantastic to work with.  (from our guide Tony)

 

You can see how drivers make the trip.  So cheery and happy .... They would have done anything for you.  Nothing was a problem for them.  Even the 12 and half hour stint on the way back, they still managed to crack a joke.

 

Always a pleasure and was good to see them again, professional all the way!  The coach was also awesome.

 

Excellent - loveliest drivers and coach was amazing

 

Excellent coach, great facilities.  the drivers were amazing.  They are a real asset to any tour that we send out, as they help make it a very pleasurable experience.  They were extrememly professional, funny and hard working - especially when we got stuck in traffic on the way back.  I would recommend them for any journey.

 

The drivers completely made this tour!  They drove us safely at all times, were so professional, looked smart, were so much fun and knew exactly where everything was.  They looked after us like we were family, offering us drinks, making sure we were all comfortable and clearing up after us all!  They were fabulous to be on tour with and I really trusted they could handle everything.  They managed to avoid some major delays on the motorways on the way honme and got us all back as quickly as possible despite all of the delays!  Absolutely brilliant dreivers - no wonder so many schools ask for the same coach company and drivers year after year!  Thank you

 

These guys were brilliant.  just what you need on a school educational tour.  We experienced some delays on return to north England and they did a fantastic job in keeping calm and made the whole round trip so enjoyable.  Always approachable and nothing was too much trouble.  if all our drivers were like this, NST would be the top conversations in lots of pupils and teachers conversations as they really did enhance the comfort of this trip.

 

 

15th August 2013

 

Hi

 

My name is Neil, my partner and I have had the pleasure of spending some time walking in the lake district in recent weeks.  One of the walks we did involved catching the 555R from Keswick to the head of Thirlmere and walking back over the fells.  We caught the bus from Keswick bus station and the driver was extremely informative and helpful throughout.  My partner and I were extremely impressed by his pleasant and cheerful manner as well as his willingness to go into detail about the serivice and the other services you operated in the area, as well as getting us safely to our destination.  Sadly customer service like this is rare these days, so we felt it only right to write in and commend the driver for his job well done.  A big pat on the back for the young chap is well in order and we'll certainly be recommending Reays to our walking friends.

 

Kind regards

 

Neil

Ponteland, Northumberland

 

 

15th August 2013

 

Living right opposite the bus stop in Brampton Market Place, I really appreciate when drivers turn off their engines if they are stopping more than a minute.

 

Many thanks from me and the environment :-)

Paul

 

 

9th August 2013

 

Hi Andy,

 

Just wanted to say a hugh thankyou to you and your staff.  Everyone, including the NW Regional Director and the Racecourse Chairman thought that the post event operations were executed better than they have ever been before.  This was in no small way to you managing both your coaches on the night. 

 

My thanks again

 

Kind regards

Sue Ellis

Operations Executive

 

 

9th August 2013

 

Deal All

 

Just a note to thank you for the excellent arrangements for our recent trip to play cricket in Bournemouth.  All went very well (including a win) so we look forward to our next long distance trip in 2014.  I would like to say a special thank you to our driver who looked after us so well throughout the trip.  Please tell him we have now played five and won all five matches!

 

Thank you all once again

 

D Bailey

County Cricket Club

 

 

 

24th July 2013

 

Hello,

 

I would like to give some spontaneous feedback!  Our coach dirver on an organised trip to Paris for the Tour de France final stage was extremely good, very professional and approachable.

 

Please pass on our thanks

 

S Watkins

 

 

17th July 2013

 

Dear Madam or Sir

We travelled to Ypres with our school last week.  The coach was immacluate and the driver was excellent.

 

Thank you very much

Linda Hodgson

 

 

 

16th July 2013

 

Good morning Chris,

Last week I led the annual Cockermouth school visit to Paris and Disneyland.  I just wanted to email you regarding our coach driver, she is an absolute credit to your company.  She was professional at all times and really contributed to the overall success of the tour.  I would not hesitate to recommend her to anyone.

 

Kind regards

B McArdle

Head of Biology

Cockermouth School

 

 

 

16th July 2013

 

Dear Reays Coaches,

 

I would first like to thank you very much for your excellent service on our long trip to Budapest last month.  As organiser of the tour, I looked around for lots of different coach companies that would cater for the needs of our orchestra and i'm delighted to say that we were all very pleased with how comfortable your coaches were and how friendly and kind all your drivers were!

 

The orchestra were so happy with your service that we would like to try and use your company for our future projects.  Thanks again for your great serivce in Budapest!

 

Best wishes

M Devlin

President of Edinburgh University Chamber Orchestra

 

 

 

8th July 2013

 

Please pass on my compliments to our driver who took us to Normandy last week.  He was without doubt the best driver I have had the pleasure to use, and I have been running french trips for 15 years.  He had an excellent rapport with the students and he remanied professional to a fault with everyone.  Furthermore, he joined our programme when time premitted and ran extra gym sessions for the pupils and quite frankly saved our disco!

 

Ill be asking to organise bookings for July 2014 and when they do, i'd like them to re-book with you (and specifically the same driver) as he was was like an extra teacher and he made my job a lot easier to do with his pro-active thinking.  He is a credit to your company.

 

Best wishes

 

A Pearson

Head of languages

Ashmole Academy

 

 

 

3rd July 2013

 

To Reays Coaches,

 

On behalf of my husband and myself who were in charge of escorting a group of 33 children to London last week, a most sincere thank you to our pleasant, capable and most obliging drivers.  Our trip ran smoothly and incident free due to their considerable efforts.

 

Kind regards

 

K Davidson

Sir John Barrow School

 

 

 

1st July 2013

 

"Thank you" on behalf of everyone who enjoyed a lovely day out in Ripon on June 20th, your first class coach provided a very comfortable journey, and a big Thank you to the driver who is very friendly and helpful and a good driver.

 

Best Wishes

Gillian, Jean & Pauline

Allhallows Senior Citizens

 

 

 

25th June 2013

 

Dear Mr Reay

 

Cumbria Wine Society - holiday in Bordeaux

 

On behalf of the members and friends of Cumbria Wine Society I should like to express our thanks for the use of your excellent coach and driver for our recent holiday in Bordeaux.  We were all thriled to bits to be allocated a "footballers coach" which proved to be totally comfortable for the whole holiday and your driver was at all times courteous, efficient, patient and most helpful in every way.  He certainly became part of our group very quickly.

 

Yours sincerely

 

M Potter

Hon Secretary Cumbria Wine Society

 

 

13th June 2013

 

Hi,

I am just writing to say thank you for the great job you did with Sherdley Primary School last week.  We wanted to say a special thank you to the driver who did a grand job and did everything he would to make the tour a success for the group.  Please pass our thanks onto him, we have requested a quote for next year so I am sure they will be wanting to use Reays again.

 

Kind Regards

D Catling

 

 

6th June 2013

 

A selection of letters from pupils at Tarleton Holy Trinity C of E Primary School, Preston .........

 

 

 

Thank you for driving us to London and our other destinations.  We had lots of lovely journies and great sights.  My two favourite things were the TV and the wonderful sights especially of Buckingham Palace.

Yours sincerely

Issy

 

Thank you for driving us around London and showing us famous landmarks.  I loved our luxury journey to London.  We hope you can take another trip.

Yours sincerely

Oliver

 

I am writing to say a big thankyou for taking us to and around London.  Your driving was perfect, just the way I like it.  It was funny when Father Nicholas ran after the coach.  Thank you once again for everything, did you enjoy yourselves?

Yours sincerely

Beth

 

Thanks for being so patient and thanks for driving us around London.  It was good of you to do it.

Yours sincerely

Jake

 

I am writing to thank you for what a brilliant job you did on driving us to London and other amazing destinations on the way.  Also I would like to say a big thank you to you for putting our bags onto the coach and helping with our heavy luggage.  Thanks again for driving us round London, I hope you had a good time.

Yours sincerely

Emily

 

I'm writing to say a big thank you for taking us to London and bringing us back and taking us to our destinations.  Your driving is perfect beacuse it was not too slow or too fast.  And it was very funny thwn Father Nicholas rn after you.  Did you enjoy yourself?

Yours sincerely

Maisie

 

I am writing to thank you for what a brilliant job you did on driving us to london and being our coach drivers.  I couldn't ask for a better driver.  I would also like to thank you on entertaining us with your speeches, it's a good thing you warned us about Buckingham Palace, because if you didn't I wouldn't be able to take a photo.  I admire how you said we might be the youngest group you ever had, but we were the most good group you ever had.  It really caught a tear to my eye.  You might have done a good job, but it was the most boring 6 hours of my life, but you have to go through the worst to get to the best bits.  Thank you for listening, I hope you realise you really did a good job.

Yours sincerely

Sasha

 

 

 

3rd June 2013

 

Dear Sir / Madam,

 

Many thanks for the efforts you have made in discovering my mislaid camera.  I am very grateful for your company's honesty and the prompt notifications in order to put minds at rest.  I also appreciate the time and trouble you have taken to organise its return.  Your actions have restored my faith in human nature and I will happily recommend your company to any future coach travellers.

 

Yours faithfully

J E Evans

 

3rd June 2013

 

Hi,

 

We were on our company inspection visit with NST to Paris last week and we wanted to contact you with regards to your two drivers.  We can't express enough how amazing they both were they really made the trip for us all.  They were professional and did your company proud.  We will not hesitate to recommend Reays Coaches after the service provided by your excellent staff members.

 

They really are a credit to your company and we would like to thank them both again for making our trip run so smoothly.

 

Regards

 

Carley, Sarah, Lisa, Neil and Kate

Educational Travel Advisors

NST

 

30th May 2013

 

Hello

We refer to our booking and subsequent use of your services providing us with a coach transfer from Aspatria to Manchester Airport.  We would like to thank youy, and the drivers, for an excellent service.  The coaches were on time, of an excellent standard, and the drivers on both journeys friendly, professional and evcen heloed with the luggage.  They werre accommodating in regard to stops and his enabled a completely atress free start and finiah to our holiday.

 

We look forwaqrd to using your services in the future.

 

Kind regards

A & J Mackrill

 

24th May 2013

 

To all the girls in the office and the driver.

 

Many thanks for your time and advise regarding our outing to Eggleston Hall Garden, Barnard Castle and High Cup Nick Winery.  We all had an enjoyable day and thoroughly enjoyed the recommendation to Boyes at Barnard Castle, many of us coming home with something. 

 

We look forward to next years outing with you.

 

Many thanks

S Jackson

 

22nd May 2013

 

Dear Michelle

 

I am writing again to say what a pleasure it is to be travelling on your coaches once again to and from Upperby, with such pleasant drivers who cares for their passengers safety.  We will miss you and look forward to your return in September.

 

Yours sincerely

Mrs Graham

 

20th May 2013

 

I would like to express my thanks to both yourselves for being prompt with the organisation of the coach and to the driver who was exceptional on the day.  I and the team travelling were extremely satisfied with the service and will definately recommend you and your team to other organisations in the future and look forward to using you again at our next tournament.

 

Regards

Andy

 

 

19th May 2013

 

I was both pleased and surprised to see buses No 63/63A running again through London Road, but I was disappointed that it was only for one week.  Personally I prefer to travel in a clean bus and not only that I like to support a local bus company.  Your drivers are always kind towards elderly and disabled people.

 

J Kilgor

 

17th May 2013

 

Dear Marie

 

Trip to Chillingham Castle

 

Just to say that our trip yesterday to Chillingham Castle was a great success.  The coach was extremely comfortable and our driver was excellent - very punctual and drove very well.  Thank you and the rest of Reays staff for being so efficient.

 

Looking forward to our trip to Bowhill and Abbotsford in the Borders with Reays and will be in touch nearer the time regarding any final arrangements.

 

With kind regards

 

Jane

 

 

13th May 2013

 

Hi

 

Can you please pass on our thanks to the driver for a very pleasant and enjoyable journey.  Nice friendly and professional person.

 

Regards

Chris

 

 

9th May 2013

 

Dear Sir

 

We have just returned from our annual school trip to Calais, France and we travelled with your company.  I would just like to thank you for the quality service provided and in particular the work of our driver.  He involved himself well in the trip.  He realted well to children, always speaking to them with respect.  he was good fun and very accommodating.

 

Many thanks

Yours sincerely

 

Mr T Ryan

Headteacher

 

22nd April 2013

 

Hi

Just a short note to commend the two drivers who were in charge of the very comfortable coach from your company.  The acted with the highest levels of professionalism.  Furthermore their knowledgeable commentary was greatly appreciated by all on board.  Please convey these comments and our thanks to the drivers concerned.

 

Thank you again for a safe and comfortable journey.

 

G Martin

 

 

18th April 2013

 

Dear Sir or Madam

 

Ref Elmhurst School Tour

 

I am writing to let you know how marvellous your driver was on our recent tour.  It was one of the best tours I have been involved in and this is down to him.  He was professional, courteous and had a fantastic rapport with the students.  The timings at all points in the tour were absolutely spot on and he was very helpful in all respects.  All the staff and students congratulate him on such a superb job.

 

My many thanks for giving us the best driver we have ever experienced.

 

Kind regards

 

A McAulay

Teacher I/C History & RE

 

 

10th April 2013

 

Hi

 

I would just like to say a massive thankyou to your company and in particular your driver.  We had a tour to Disneyland Paris for an Under 12's football tournament, we were picked up at Crewe on the 3rd.  From that moment onwards the driver was absolutely brilliant, he made our trip and was happy to help in any way he could. 

 

He was a credit to your company.

 

Thank you very much.

 

Gary Wilson

 

 

3rd April 2013

 

Hi There

 

We've just returned from a 4 day break in Germany on your coach.  I'd just like to say what a very nice driver we had, nothing was too much trouble and his driving was very good.  The coach was always clean inside and out.  Drivers like this are hard to come by.  Big thanks for a safe and enjoyable holiday.

 

Please pass this onto him

 

Mike & Karen

 

 

 

18th March 2013

 

Dear Sir

 

Last week I organised a school ski trip to Aosta Pila through Interski.  Your company provided the transport to resort.

 

I am writing to say how pleased the staff were with both of the drivers.  They were both very professional , excellent drivers and good company.  They joined in activities, joined us on the ski slopes and couldnt do enough to help us.  They were both very popular with the pupils.

 

Will you please pass on my thanks to them and we hope to see them again next March.

 

Yours faithfully

 

K Jackson

Ski Party Organiser

St Christopher's C.E. High School

 

 

 

 

13th March 2013

 

Dear Reays

 

My friend and I went on the Mothers Day mystery tour last Sunday - our first "Day Out" with Reays Coaches.  We had a fabulous day from start to finish despite our driver insisting he'd been given no route plan.

 

Through dazzling sun and swirling snow we drove past Langholm to Hawick (coffee and shortbread in the coach) and then reading all road directions trying to figure our our lunch destination (many obvious detours to confuse us).  Superb meal at the friendly hotel in Jedburgh before making our way to Carter Bar, Northumberland, Kielder and home.

 

Big thanks to the driver for his care for us all, what an excellent treat.  Thank you Reays so much!

 

Yours sincerely

 

P Rally

 

10th March 2013

 

Hi

 

I took the 64a bus from Asda on Friday 8th March.  I would like to commend the driver of that bus as the best bus driver i've ever had the privilage to travel with.  He was remarkably friendly, professional, sincere and I felt very safe with him driving.

 

I'd like to bring him to your attention and commend him as an exemplary driver.  I dont know if you have a driver of the month in your company, but if you do, he deserves it.

 

Sincerely

J Bell

Belah, Carlisle

 

 

 

7th March 2013

 

Dear Sir / Madam

 

First of all I would like to say a HUGH THANK YOU to your company on our recent trip to France and Eurodisney.  All the drivers were extremely professional, very helpful and accommodating.  The coach was also extremely suited to our group and it was very clean.  Jonathan our main driver was brilliant and I would like to thank him for all his hard work and our safe trip.

 

Thank you very much and I look forward to using your company again!  I would also recommend yourselves to all my colleagues.

 

Yours sincerely

 

Miss Emma Brown

 

 

4th March 2013

 

Hello,

Our recent trip to Kendal was made more pleasant by your well mannered, knowledgeable driver on Friday 22nd to Windermere and return.  Such a nice chap!

 

Thank you and kind regards

 

Luan, Lucy and Linda

 

 

23rd February 2013

 

Hi,

 

I'm just writing to express a high thank you for the service I have received over the past 2 years with Reays.  I am regular user of the 64A bus route and I was rather distraught to see today that Reays may be facing some route cuts.  I have been telling myself to write a thank you letter for a while now, and it really prompted me today to express how thankful I am.

 

From the first time I rode on the 64A route, i realised that Reays had really gone the extra mile to instill a sense of friendliness in their staff.

 

The bus drivers have always been welcoming, accommodating and genuinely helpful with enquiries.  It sruck me instantly that his was a hugh contrast where I have found drivers unfriendly.

 

A high part of my thank you goes to two particular drivers.  They are both regular drivers of the route.  They are always cheerful and make the effort to talk to customers whilst still doing their job efficiently.  Another thing is the advice they both give e.g. on fares, they will go out of their way to explain the different types of fares.  Your staff, but these two men in particular are a high asset to your company! I love Reays particularly because it is a local service and the Mega hopper works really well for me, but these guys really make Reays shine even more.

 

I always say thank you when I leave the bus after each journey, but this doesnt seem enough.  I appreciate you reading this email and would love the drivers to know how appreciated they are (not just by me - many other users of the bus have said to me) and the company to know they have some great employees there.

 

Again, thank you for taking the time to read this, I would really appreciate it if this could be passed on.

 

Thanks

E Pugh

 

 

 

15th February 2013

 

Hello,

 

I just wanted to pass on my thanks and ask you pass it onto your driver.  On Monday he accompanied myself and 40 pupils on our music trip to Disneyland Paris.  He was incredibly helpful, friendly and funny.  Parents of pupils have asked me to pass on their regards also as they have heard stories from their children about how accommodating and pleasant he was to have with us.  I'm sure you can appreciate that our first trip away with these children was a little daunting and nerve-wracking at times.  He immediately put us at ease and we would have been lost without him.

 

He really made our trip a success and I would really appreciate it is you could please pass on our thanks and good wishes.

 

Many thanks

Mrs Rowena Eastwood

Head of music

 

11th February 2013

 

Hi,

 

Firstly, I would like to pass on our thanks to your company for the fantastic service we received during our recent trip to Aosta Valley.

 

Our drivers were superb throughout, no request was too much and they were a massive hit with the children.

 

During our stay we produced a video, in which both drivers feature!!!  The video can be viewed on youtube.  Please would you be able to ensure that they get to see it.

 

Thanks again for the fantastic service that was provided by the drivers.  We will definately be requesting them in the future.

 

Kind regards

 

J Rich

PE Teacher and head of Year 7

 

7th February 2013

 

Dear Reays

We would like to express our thanks to the 106 driver for getting us to and from Kendal on Tuesday afternoon.  He negotiated very difficult conditions and went far beyond the "Extra Mile" not only for the two of us but for all passengers.  His attitude and attention made our day!

 

Many thanks

L & S Greenhalgh

 

 

23rd January 2013

 

Recently we hired a coach to Glasgow shopping from Workington Hospital.  Just to say many thanks for the excellent coach and the professional standard of the drivers, very much appreciated by all on the trip and hopefully it will be an annual event with your company.

 

D Robinson

Cumbria Partnership NHS Foundation Trust

 

19th January 2013

 

Hello

 

Just wanted to let you know we used your 300 bus service today.  We were very impressed by your new clean buses and very friendly drivers.

 

Thank you

 

W McMaster

 

 

18th December 2012

 

THANK YOU

 

I would like to say a massive "Thank you" to the brilliant drivers on the 63 Belle Vue route, for the exceptional and friendly service.

 

Please wish them all a very Merry Christmas and best wishes for 2013.

 

 

 

14th December 2012

 

Dear Mr Chris Reay

 

I am writing to you today to say thank you for the Exceptional service you and your staff have shown us over the past four years.

 

We hired a coach to take residents to the Metro Centre as we have in the past, our driver was a credit to your firm, he was friendly towards all the group, young children , older children and to the parent's and senior citizens.

 

Over the past four years we have met quite a few of your drivers and to date we have got on well with them all.  Talking to the residents who went on this trip I was told by most how much he reminds them of your previous driver.  I dont know if you have a driver of the year award but if you do I know the residents would like to nominate him.

 

We will not be going any where before June next year but I hope for our next trip we can ask for the same driver.  I would also like to say thank you to the girls on the other end of the telephone they are very helpful, polite and again a credit to the firm.

 

From all of us in Cockermouth to every one at Reays

 

A MERRY CHRISTMAS and a HAPPY NEW YEAR

 

Yours sincerely

 

R H Chapman

 

13th December 2012

 

Hello

I'm just writing to thank you for the service you and your driver gave us on Monday when we travelled down to the NEC to The Clothes Show Live.  We had a great day - comfortable bus, good weather, good timing and above all a friendly and helpful driver.

 

Thanks  again

 

R Summerfield

 

 

11th December 2012

 

I have just been on a four day trip with 42 students to Paris and Lesigny.  Our driver was absolutely excellent; great with the students and good sense of humour.  Nothing was too much trouble for him and the students were genuinely upset when he left us.  Thank you, he was a great ambassador for your company.

 

M Harris

Chair of Governors

 

 

10th December 2012

 

To Christopher and all the valued staff,

 

Thank you all for the splendid services you are all providing in, and around Carlisle City.  It is a pleasure to travel aboard your clean coaches!  To have drivers who greet each passenger with courtesy; and a smile, as they are made welcome aboard.

 

I wish you all continued success in the years ahead.

 

Thank you also for your services reliability, and good time keeping.

 

May you all enjoy a very happy christmas and good fortune throughout 2013.

 

Well done everybody!!!

 

Yours sincerley

 

T Kemble-Dibble

 

 

5th December 2012

 

I just wanted to thank you.  Today I used one of your buses for the first time in Carlisle and I was amazed!  The driver was friendly and helpful, the fare was very reasonable, and the bus was clean and smart.

 

Thank you for providing such great service.

 

Kind regards

 

C Gower

 

 

2nd December 2012

 

Good Morning

 

I just wanted to take the time and effort to contact yourselves with a thank you and to compliment your company on your extremely professional and courteous drivers.  I used the following service yesterday - Route 64.  I found your driver to be extremely professional and courteous not just with myself but also with ALL your customers as they entered and exited the bus.

 

He was certainly a credit to your company and felt as though you needed to be made aware of this as people are certainly quick to complain these days but VERY FEW take the time or effort to give credit where credit is due!

 

Regards

Steve

 

1st December 2012

 

I would just like to say Thankyou to the lady bus driver who brought us home tonight in absolutely terrible weather!  I had my eyes shut nearly the whole way home from Newcastle as the snow and rain was bad but the driver did a fabulous job of getting us all home safely!

 

Thanks again

 

Anna & Dan

 

 

17th November 2012

 

I would like to pass on my compliments to one of your drivers who today showed patience, courtesy and professionalism whilst in charge of a large vehicle.  I myself have spent a good deal of my working life operating goods vehicles, my present job as a traffic officer allows me to witness driving at its best and unfortunately worst.  I now choose to travel to work by bicycle and today I was cycling home on Newtown Road, your driver kept a safe distance behind me for quite a distance until a safe opportunity to overtake presented itself.  This may not seem a big thing but when you have been hit by door mirrors and forced into the kerb it makes you appreciate good driving.  Well done Reays for employing drivers worthy of being complimented and would you pass on this message to the driver concerned.

 

Regards

S Hope

 

 

 

8th November 2012

 

Many thanks for taking us from Aspatria to Carlisle Races on Sunday in the 16 seater VIP minibus, everyone was amazed at the comfort and presentation of this vehicle and the driver.

 

Thanks

J Creighton

 

 

7th November 2012

 

Just a quick note to thank you and your team for putting on such a good show last minute over the weekend.  I appreciate this is what you guys do for a living but the coaches worked brilliantly for those who chose to use them.

 

I had a chat with a couple of your drivers who were great and I think the runners appreciated the warmth and comfort of a quality coach post race.

 

I suspect very strongly we'll be in touch again at some point to organise similar transport solutions for our other races, but hopefully we'll be able to give you more notice next time!

 

Thanks again for your hard work and if you can thank all of those involved at your end on my behalf, I'd be most grateful.

 

M Leigh

Events and Operations Manager

Lakeland Trails

 

5th November 2012

 

My sister and I have just been on a 4 day break to Buckingham Palace and Houses of Parliament.  I wanted to say the driver was superb, she managed to reverse into tight spaces, the London trafic, road works and the weather were no problem for her.  She is a credit to your company.

 

Regards

P Connor

 

16th October 2012

 

Just a quick email to let you know I recieved brilliant service off two of your bus drivers yesterday. They both had very good customer service skills and good knowledge about the bus route, even though there had been a accident in the town causing a lot of dispuption they still managed to get me to work on time so a BIG thank you.

 

Many thanks

 

M Dixon

 

15th October 2012

 

On behalf of  the Douglas Ewart High School in Newton Stewart, I would like to say how much we appreciated the efforts of the two driver who contributed to our trip being a success.

 

They were both pleasant and courteous at all times.  Both the guys were clearly knowledgeable about London and did their absolute best to ensure that our pupils got the most out of the time that they had in the big city.

 

Thanks for a great trip

 

T Williams

Principal Teacher Curriculum

 

10th October 2012

 

Just to say many thanks for a lovely day out to Edinburgh last Thursday to see Phantom of the Opera.  We loved the coach and our pleasant helpful drivers.  We had a few jealous grandsons when we got home.

 

Thank you again

The Cameo Club

 

 

30th September 2012

 

Dear Sir

 

On behalf of British Steel Retired Colleagues once again I would like to thank Reays Coaches for their contribution towards our successful trip.  Your coaches were first class, clean and on time, I have been asked by the bus stewards on both buses to forward their appreciation to the drivers, who were excellent and courteous.  There has not been any negative comments whatsoever from our membership on this trip and will certainly recommend your firm to our committee for any further excursions, thank you once again.

 

 

Yours faithfully

Secretary BSRC

 

 

28th September 2012

 

Dear Reays,

 

I am writing to you, as I would like to praise and especially to thank one of your Coach Drivers, who last Saturday at the Ricoh Arena here in Coventry, went out of his way to get me the Autographs of some of the Carlisle United Football Team and their Manager and to my suprise, what was even better about it was, that the Autographs were all signed in a matchday football programme !

 

The Driver in question drives the Carlisle United Football Team Coach !  What made the day even special for me personally is, that besides the kindness of your driver getting me some Autographs, as a Transport enthusiast aswell, he kindly allowed me to have a look inside his Coach (registered: "C1 UFC") and I was absolutely amazed by it !

 

The shock of seeing its leather seats and especially a small kitchen area inside it really did suprise me, but I absolutely loved it !  The driver was telling me all about the Coach and also about all the other Coaches that "REAYS" has in its fleet and it was so good and interesting to hear and learn about them !!!  I had never ever been inside a Coach so posh in all my life and so it really did make my day last week, by me being allowed to have a look inside what must be the star of your Coaching fleet ???

 

I have always been a person who prides myself on giving credit where it is due and in the drivers case at Coventry's Ricoh Arena last Saturday, this certainly is the case, as he couldn't do enough for me and I really do appreciate it !!!

 

Would it be possible please for you to pass on my thanks again to him for me and also to tell him to keep up his good work, as he's an absolute credit to your Company and I really wish him well in his Coach driving career at Reays !!!

 

With kind regards

From

Mr John Kennedy

(A Transport enthusiast / Autograph collector from Coventry).

 

 

27th September 2012

 

Dear Sir,

              

We have just returned from a trip to Brussels and Bruges using your coach for the journey.

 

We would like to bring to your attention the excellent service provided by your driver who throughout the four days he was with us, drove safely, carefully,  was prompt and cheerful at all times.

 

He drove extremely well in some difficult conditions; heavy rain, flooded roads and some horrendous city traffic in Brussels.   Please give him a pat on the back.   We were all very impressed, and we would be happy to see him again behind the wheel on our excursions.

 

W & H Jones

Flintshire

 

 

25th September 2012

 

Dear Sir

 

We were on the coach trip to The British Grand Prix back in summer.  The arrival of your flyer for next years trip reminded me that I should write in praise of the driver who ran the trip this year.

 

The weather had been appalling and no one knew quite what state Silverstone was going to be in.  However throughout the weekend the driver was cheerful, positive, hardworking and most especially a motor-racing enthusiast.  He went out of his way to make the trip enjoyable, he was a credit to your company.

 

Regards

 

L Brockbank

 

 

24th September 2012

 

Dear Sir

 

Many thanks for helping our tour last Thursday.  We are most grateful as it allowed our tour to progress almost seemlessly.  The driver was first class on the day and all went to plan.

 

Once again our grateful thanks

 

Yours sincerely

 

D Gilchrist

 

 

7th September 2012

 

Dear Sir

 

My apologies that this has not been sent to you sooner but I work in a school and have just returned to work from summer hols.

 

Our school travelled with your company on a trip to the south of France this summer. We went to Valras on 9th Aug and returned on 17th Aug.

 

In this Olympic year it only seems fitting that they too be awarded GOLD for their efforts to make sure that we travelled well and thoroughly enjoyed all our journeys with them. It is  a long journey for school children to make and has tons of potential for them to get very tired and disagreeable with each other. This is easily avoided when your drivers do such a good job at engaging the young people, taking the time to build very positive rapport with them and the staff. From start to end both drivers (whom we have had the pleasure of having as our driver before) were: firstly great at their jobs as drivers -  never felt safer and secondly, excellent at going above and beyond to make sure that life was made simple for me as party leader whilst we were on the coach.

 

During our stay the drivers were called away to answer a rescue call from another coach in Spain. It was not a surprise to me that on their return our pupils made them aware that they had been missed. They had done such a good job of valuing and encouraging our pupils, that they got the best from them in behaviour and respect.

 

Many thanks to you for providing such high quality and many thanks too to the drivers for being exceptional. It is likely that we will be travelling the same journey next summer and we will obviously request both your company and those drivers to enhance our holiday.

 

Hayden Brophy

Learning Support Unit Manager

Wentworth High School

Salford

 

 

7th September 2012

 

Hi,

 

I just wanted to pass on my thanks for our wedding car hire.  The car looked great and it was really reassuring that it arrived good and early.  The driver was a pleasure to chat too as well, please pass on our thanks to him.

 

Thanks again

 

Abi & Chris Redhead

 

 

5th September 2012

 

Hello

 

I would just like to say a big thank you to our bus driver who always goes the extra mile to get us to and from the station on time everyday.  Particulary the last couple of weeks when train times have been altered.  This morning he went out of his way to make sure we got into work in good time as our train was already late.

 

We are all extremely grateful for this excellent service.

 

Thanks again

Miss J Beck

 

 

5th September 2012

 

Good morning,

 

I'd like to say a hugh thank you for the service, the rail shuttle driver has provided recently.  He has gone beyond the call of duty in the last two weeks on behalf of the rail users.

 

Please pass on my gratitude to him personally

 

Kind regards

Sue

 

 

4th September 2012

 

Hi

 

Yesterday I travelled from Durham to Carlisle with my son to visit the Eddie Stobart Depot as he is a "spotter".

 

He is registered disabled and we travelled with his bus pass and me as carer from Durham to Carlisle via Newcastle and used your number 64 bus towards asda from the city centre.

 

I would like to say thank you to the driver  (sorry we did not get his name but it was around noon) who was smiling and pleasant from boarding the bus to the end of our short journey. My 12 year old son made the first comment before I even said anything to him! Please thank him for me as I did not get his name as been new to the area via public transport (we usually travel over by car) we were not 100% switched on as such.

 

If only our local drivers were the same...

 

Regards

 

John

 

P.S My sons uncle is a bus driver and his granddad retired last year aged 73 from bus driving so we tend to lean in there favour anyway due to the stresses of the job, so it was nice to see a smiling face.

 

 

2nd September 2012

 

Dear Reays,

 

I recently spent almost a month in Carlisle, England, I am from Texas and not used to riding buses.  I want to compliment your wonderful bus service and drivers, they were so helpful and friendly.  I looked forward to the ride everday on my way to the Archivies, that has not been my experience travelling any where else. Please pass my thanks on to the drivers.

 

B Speer

 

 

28th August 2012

 

Hello,

 

I have just returned from our trip to Wembley and feel I have to say about our driver.  He was absolutely marvellous nothing was too much trouble.  He is an absolute credit to your company and hope to meet him again.

 

Thanks again

 

P Tyson

Whitehaven RLFC

 

 

14th July 2012

 

Hi,

 

May I Compliment one of your drivers, working on the 14.47 service 55 ex Grasmere.

 

During his lay-over time at Grasmere centre, he was friendly and helpful to tourists who needed info regarding the service.

 

In particular, he was enthusiastic about your company, not something that I EVER hear from ALTERNATIvE OPERATORS staff!

 

I sincerely hope that your 55 is sustainable, as a resident of the South Lakes, we really need some QUALITY competition in the PCV business here.

 

Kind regards

P Harley

 

 

12th July 2012

 

Dear Sir

I am writing to express my thanks for the driver you provided for my recent trip to Maastrict.  He was an amazing ambassador for your company.  He always had a smile on his face and nothing was too much trouble for him.  His driving was exemplary and we never had a moments worry.  I hope you will pass on to him our thanks for all he did to make our trip memorable.

 

Yours sincerely

P Cornall

 

 

11th July 2012

 

Dear Chris,

I had the pleasure of working with one of your top tour drivers on the last weekend of Wimbledon and wish for you to know that he is a true gentleman, and a pleasure to work with, a genuine people person and I would work with him again in a heartbeat.  I work with many many super drivers and he earns a place right up there with them.  We all felt safe (most important) and secure with him at the helm.

 

Thank you for your hiring skills and to the driver.

 

Kind regards

P Sullivan

Certified International Tour Manager

 

 

10th July 2012

 

Dear Chris & The Reays Team,

I felt I had to write this note to say "Thank-you" for the great weekend we have just had.  My Mum and I have just returned from Hampton Court & Kew Gardens, and I have to say this was the best coach trip we have ever been on (and we have been on lots).  The coach - best ever,  the driver - well where do I start? Excellent, very helpful, good banter, and always put his passengers first, always asking what they wanted, being everhelpful.  Nothing was any trouble for him.  We are going to Legoland with you in August, and I cannot wait because if it is as good as this, I will go with you again and again (if we have the same driver it will be a double bonus). 

Once again from my Mum and I Thank-you.  (The crowd on the bus were great and a laugh a minute)

 

Yours

Mrs Hetherington & Mrs Sanders

 

 

 

8th July 2012

 

Hi Kath just to let you know it was a pleasure going to the Grand Prix with your firm, the coach driver was fantastic & kept everyone's spirit's high through all the bad weather & heavy traffic jams, it was a pity he had to leave us early because of his hours & we could not thank him properly, I hope you can do this from all the people on his coach, especially from the one in the Red Bull Jacket ( he will know who).

If you may be thinking of running a trip to the Goodwood Festival of Speed next year or sometime in the future I know a lot of people on our coach would be interested, just a thought!.

Again Thank You Very Much for a Great Time

 

Regards

D. Johnston & J. Bastable

 

 

8th July 2012

 

I am just emailing to say a massive thank you to Reays Coaches.  This is the second time we have had you for our Battlefield Tour and I am very impressed.  Our coach driver really did go out of his way to ensure that we had an enjoyable trip.  We look forward to using you again next year and if possible it would be great to request the same driver.

Jo

Chauncy School

 

 

2nd July 2012

 

Dear Marie,

I just wanted to say a big "Thank You" for your kind efforts in organising our Bentley hire for the journey to the prom.  You were most helpful and it made the journey most memorable for them!  They had a fabulous night and even the weather was dry which was ad added bonus!  Please thank the driver who did a great job.

 

Thanks once again and kind regards

Gill

 

 

29th June 2012

 

Dear Mr Reay

I write on behalf of the Border City Probus Club and I want to thank you for your contribution to the success of yesterdays outing to Keswick, even though the weather was appalling.

The driver was particularly helpful, he has the bearing and the manners of the perfect driver for the kind of person anybody would value to have at hand, his obvious first concern is for the passengers.

After the visit to the Stone Circle the prospect of spending the afternoon in Keswick in torrential rain was quite daunting - until the driver, so carefully and tactfully offered to take us to the Visitor Centre at Winlatter.  The problem was solved.  I missed the opportunity because I had business to attend to at the Theatre by The Lake but the rest of the party enjoyed the visit immensely and told me how extra helpful the driver had been in carefully getting the coach in the best place for the walk from the shelter to the coach.  I assure you that we are most grateful.

 

Yours sincerely

The Ven. TRB Hodgson

 

 

28th June 2012

 

Dear Sirs

I am the tour leader for the recent visit by Sir John Primary School, Ulverston, Cumbria to London.  Both drivers were very personable and accommodating and we wouldn't hesitate in recommending your company to others or using you again.  We felt very safe in our drivers care, the coach was pleasant and clean, the timings were very good and the drivers chose nice service stations on the motorways.  All of this was very much appreciated.

 

Yours faithfully

K Davison

Sir John Barrow School

 

 

27th June 2012

 

Dear Sir/Madam

 

I am writing to send our very sincere thanks to Reays Coaches for terrific service during our Paris trip earlier this month.

 

The coach that we had was of incredible spec and was so comfortable.  It was really ideal for the purpose.  Both staff and pupils found that it helped to make the trip the success that it was.

 

At the beginning of each trip I tell the pupils that the most important person on the team is the driver and that they must always treat the drivers with great courtesy.  I explain the great work that the driver has to do and how we can make their lives easier by behaving well, I firmly believe this.

 

In 9 years of taking pupils on this trip to Paris i have not had a better driver.  He was extremely professional, knowledgeable and obliging.  He was friendly to ourselves and to the pupils.  He maintained excellent standards always.  This has not always been my experiences with drivers of other companies.  I cannot commend him highly enough to you and have passed this on to my Head Teacher.

 

We have already booked our trip for next year and and requested the same coach and driver be made available.

 

 

 

On behalf of the staff, pupils and parents of Calderglen High School may i pass on my sincere thanks and gratitude for excellent service.

 

Mr Lindsay Brown

PT RMPS

 

 

26th June 2012

 

Dear Sir

 

I am writing to send our very sincere thanks to Reays coaches for terrific service during our Paris trip 9th -15th June 2012.

 

The coach that we had was of incredible spec and was so comfortable. It was really ideal for the purpose. Both staff and pupils found that it helped to make the trip the success that it was.

 

At the beginning of each trip I tell the pupils that the most important person on the team is the driver and that they must always treat the drivers with great courtesy. I explain the great work that the driver has to do and how we can make their lives easier by behaving well. I firmly believe this.

In 9 years of taking pupils on this trip to Paris I have not had a better driver than John. He was extremely professional, knowledgeable and obliging. He was friendly to ourselves and to the pupils. He maintained excellent standards always. This has not always been my experiences with drivers of other companies. I cannot commend John highly enough to you and have passed this on to my Head Teacher.

 

We have already booked our trip for next year to Paris with an identical itinerary. We will ask NST travel if the same coach and John could be made available for it.

 

On behalf of the staff, pupils and parents may I pass on my sincere thanks and gratitude for excellent service.

 

Mr L Brown

 

 

 

24th June 2012

 

Dear Sir

I returned home on Friday from the VIVACE CHORUS Alsace tour and want to compliment your firm on the excellence of our coach service.  Most of us had never been in an executive type coach before and were delighted with all the facilities and extra comfort on a long journey.

 

In addition, we were unanimous in our appreciation of the driver.  Not only is he a very skilled driver covering ground safely often on roads dotted with hairpin bends (we learned the value of double axels!) but he made everything so easy for us, making us feel really welcome and explaining clearly about locations and times etc.  He joined us on several occasions, showed an interest in what we were doing as a choir and is a thoroughly delightful young man.

 

I find people are often quick to complain about the slightest hiccup but sometimes forget to say "thank-you" when all goes well.  All went very well! So a big "thank-you".

 

A firm I would certainly recommend.

With best wishes

Mrs Hunter

 

 

23rd June 2012

 

Dear Sir

I am writing to say a very big thank you to you and your drivers for taking our entire school to see the Olympic Torch Relay event in Wigton on Thursday 21st June.

All of your drivers were kind and courteous and ensured we were dropped off and picked up on time and at the safest and most appropriate places. Your company took our Year 5 pupils to Scarborough also this year and the driver on that occasion was lovely, helpful and kind.

Your drivers are chatty and very pleasant and are great ambassadors for your company. We will certainly be using your services again.

Yours siincerely

R C Ingrams

Head Teacher

 

 

20th June 2012

 

Dear Sir

London Visit June 2012

It is with much pleasure that I write to you to let you know how please we were with your coach driver.

He was courteous and professional at all times. His timings were perfect and he had a great sense of humour. We had a group of 45 pupils age 11 to 12 and 7 staff. He really engaged with the group and the children thought he was wonderful.

He has many qualities often rare in someone of his tender age! Well done for employing him and giving his such fantastic opportunities

Yours sincerely

Assistant Head Teacher Y7 Trip co-ordinator

SM School

 

 

18th June 2012

 

May I pass on to your company how delighted we were with our driver, she was such a pleasant person and a very competent driver

Dixie Grammar Tour

 

 

11th June 2012

 

Dear Sirs

I would like to thank you and Jenna with whom I have chatted whenever I had any problems with my tour organising, for the professional way you run your company. Our coach was luxurious and our driver so accommodating - he was a delight, lovely with everyone and nothing was too much trouble.

Many thanks

J Handley

Southwest Scotland Decorative and Fine Arts Society.

 

 

8th June 2012

 

Our coach driver was absolutely excellent, He was an excellent driver and his knowledge of the roads and sights of Paris was superb. He was excellent with the children and nothing was too much trouble for him.

Earls High Tour

 

 

5th June 2012

 

Just a quick email to say our trip to Newquay was excellent.

Our driver was outstanding, he looked after us very well, please tell whomever needs to know, he is a credit to your firm.

He could not have been more accommodating. The bus was superb, pure travelling luxury.

Thanks to all involved, a very memorable trip.

M Plummer

 

 

23rd May 2012

 

I recently led a school party to Paris organised through NST. I am writing to tell you that we are extremely pleased with the high level of service we received from your driver. She was very helpful and attentive, in fact nothing was too much trouble. She is to be commended for her cheerful disposition and calm approach to everything. We would not hesitate in requesting Reays Coaches if we go to France in the future.

J Ashworth

Blackpool School

 

 

11th May 2012

 

We have just used your bus to travel to Bentham Golf Club in Lancs. and would like to say a big thank you to our driver for looking after the group. He was very polite and helpful.

Wath Brow Golf Society

 

 

8th May 2012

 

Just a note to thank you for allowing me to use the team coach on saturday. Please pass on my thanks to the two drivers and all their hard work, they were professional throughout the day. Shame about the result, but I hope we can work together on the next trip to Wembley

Ian St John

 

 

8th May 2012

 

Good Morning

I am writing to commend two of your drivers to you. I have just come back from a 3 day trip to Paris and the trip would most certainly not have been the same without them. It was my first experience as a tour guide, I soon realised that I was going to be working with a pair who had a well tuned sense of humour!

I can not praise these guys enough. They really looked after me and their support was priceless. I hope that I may have the opportunity to work with them again in the future. I have thanked the guys personally but I just thought that you should know how much extra they actually put into their work to ensure the success of the trip. Also the quality of the coach was outstanding.

Thank you again

C West

 

 

23rd April 2012

 

My Wife and myself have just returned from a coach and cruise tour to Amsterdam booked through Newmarket Holidays and one of your coaches was the coach provider. We would like to say a big "thankyou" to your driver. He was excellent and kept us well informed. He went out of his way to help my Wife who is disabled and we are both very grateful.

Would you please pass on our appreciation

Regards

K & D Bowden

 

 

23rd April 2012

 

I would like to add my testimonial to your list!

I have never in my life met a nicer, better driver than the one who took us from Coventry to Preston. His driving is superb - he is on the ball and simply outstanding but it is his personal skills that I should particularly like to comment.

This young man could have dropped us off and gone on to his next destination as our taxi was not there to meet us. Mick liaised with the company and waited with us until our taxi arrived and I just want to say how lucky you are to have his services - a truly exceptional young man.

A du Preez and H Moon

 

 

21st April 2012

 

I would like to say a big thank you to you and your team for arranging our trip to Barcelona. All the staff and students had a fabulous time and we really appreciated all your hard work to ensure our trip ran smoothly.

I would be grateful if you could forward this email to the bus company as the drivers were superb and made a huge effort with the kids.

Thanks

G Robson & Rhapsody Tours

 

 

20th April 2012

 

Good afternoon

Thank you for your efforts in retrieving the items that were left at the hotel in Roissy during our trip to Disney and Futuroscope. We are more than happy to wait until the end of May when your next group will be returning to the UK for the items to be returned to the students concerned.

May I pass on to your company how delighted we were with our driver, she was such a pleasant person and a very competent driver.

Regards

M Lambourne

Headmasters PA

 

 

27th March 2012

 

Dear Sir / Madam

I am writing with regard to the trip which we took last weekend with 75 students from our school. The reason for this email is to congratulate you on the level of service which was provided.

Your coaches were superb and your drivers fantastic. They conducted themselves in such a manner which endeared themselves to the students and staff alike, having coach drivers with personalities such as theirs can add an extra positive dimension to any school trip, as it clearly did with ours. They are a credit to your company.

We would be more than happy to provide a reference for this service should you ever require it.

Kind Regards

 

MFL Subject leader

Manchester Communication Academy

 

 

9th March 2012

 

"Our coach driver was excellent, he went out of his way to ensure that the students and staff had the best possible experience".

Please pass on our thanks to the driver concerned and thank him for the continued hard work on our behalf (PGL)

Many thanks

Salford City College

 

 

24th February 2012

 

Just wanted to say thank you for the new bus journey from West Tower Street to Currock. Your 74 being half hourly is great and I must add your drivers are so pleasant and courteous its a pleasure to board one of your buses.

B Norman

 

 

20th February 2012

 

Dear Mike, Chris and Jenna,

Once again thank you for the hire of a fine coach and excellent service for your two drivers. They fitted in fine with the group and enhanced the happy atmosphere of the holiday, as well as delivering us safely and harmoniously to our destination and back home again.

 

 

13th February 2012

 

Hello, my name is Gill from North Liverpool Academy, and I have just returned from a ski trip to Italy with 30 school children aged between 13 and 18. This will be my 5th year with Interski.

I would just like to commend the drivers who looked after us on this trip, the two feeder drivers were polite and helpful and made sure that the pick ups went smoothly and were very welcoming. They were impeccably dressed and extremely professional in all aspects of their work.

The two drivers took over from Oxford, the party began for our students and staff from there on in. Apart from being extremely professional, polite and caring, nothing was too much trouble for them. Their relationship with the children went beyond what I have experienced from "drivers" in the past. That went beyond that which was expected of them by doing so they have left 30 students with a richer experience than provided by the trip alone, some students were influenced by their passion for the profession that they would like to look into driving as a career.

They made my job so much easier and out of the 30 students on the coach over 50% want to sign up for next year.

I would like you to pass on my comments to the drivers and would like to request these drivers to accompany my group in the future.

Once again thank you for looking after us on this trip and making the experience so much richer for the students.

G Snape

 

 

10th February 2012

 

Dear Sir / Madam

I am writing to say a big thank you to your driver who was one of our drivers on our recent ski trip to France. As well as being an excellent driver he was also fantastic company and made an effort to chat and socialise with the whole group while keeping a professional manner. He has an obvious passion for his job and excellent people skills despite his young age. He is an inspiration to the younger generation and I hope he will go far in your company. I would definately request him as a driver on subsequent ski trips booked through Reays Coaches as he has an obvious passion for the snow too.

Please pass on our thanks for a fantastic holiday.

L Herbert

 

 

7th February 2012

 

Dear Mr Reay

Last Saturday I went to Manchester on the Reays coach trip.

On the return journey driving conditions were atrocious on the motorway with heavy rain falling onto frozen snow. I feel that it is only due to the drivers careful and skilful driving that we all arrived home safely.

I am always impressed by all of your drivers, who are courteous and helpful but I feel that on this occasion special thanks are due to last Saturday's driver.

You are to be congratulated on your staff

Yours sincerely

Miss B Mullard

 

 

5th January 2012

 

Dear Sir

Just a quick email as at the end of December your company took two groups to London and both groups have given excellent feedback for Reays.

15th-16th Dec Group - The drivers were excellent and couldn't do enough to support the staff on the tour. They communicated well with the pupils and went above and beyond to ensure our trip ran smoothly

19th-20th Dec Group - Fantastic drivers, went above and beyond with anything requested; brilliant with the kids and staff.... we would definitely recommend these drivers again.

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