COACHMARQUE

 

We are extremely proud to be the only coach operator in Cumbria to have been awarded CoachMarque accreditation.

 

CoachMarque is the only universally recognised kitemark of quality in the UK coach industry. It is awarded following a series of independent inspections based on strict quality control criteria set by the Confederation of Passenger Transport. These span all aspects of the business - not just the coach itself.

 

All CoachMarque members are independently audited to prove they comply with the following quality standards:

 

Safety

• All CoachMarque accredited vehicles will be under 10 years old and subject to a rigorous preventative maintenance programme to maximise reliability and safety.

• The Company will have an appointed person within the organisation responsible for all health and safety issues and a comprehensive health and safety policy available for inspection.

• The Company will have a policy of informing customers of the on-board safety procedures before departure.

• Drivers licences are checked on a regular basis to ensure that drivers have a current valid licence for the type of vehicle they are likely to drive.

 

Customer service

• Coaches will be presented in a clean condition and the driver in full Company uniform.

• The Company will provide a 24 hour helpline to be used in cases of emergency.

• The Company will operate from an identifiable operating base.

• In the unlikely event of a complaint, the Company operates a formal procedure to deal effectively and quickly with any client dissatisfaction.

 

Operational excellence

• The Company fully complies with all the necessary insurance requirements for public liability, group vehicle cover, employer’s insurance and where appropriate, tour operator liability. Where appropriate, the Company will comply fully with current legislation concerning package travel, including safeguarding client’s money paid in advance.

 

An approved and documented training policy

• All drivers will have a copy of a handbook containing relevant information required to carry out their duties professionally and in line with Company policy.