CONDITIONS OF BOOKING
HOLIDAYS & SHORT BREAKS EVENTS
1. PROVISIONAL BOOKINGS
Provisional bookings can be held on option for a maximum period of 7 days from the date the booking was made. The required deposit or full prepayment must be made within this period in order for the booking to be confirmed. Provisional booking(s) may be cancelled without notice if the required deposit or full prepayment is not received after the 7 days option period has lapsed.
2. CONFIRMATION OF BOOKING
Confirmation of a booking will be issued to the client within 7 days of receipt of the initial deposit or full prepayment. Clients are reminded to check all details of your booking carefully to ensure everything is in order. Please notify us of any alterations within 7 days of the confirmation issue date after which time our conditions of booking will apply.
3. OUTSTANDING BALANCES
Payment of all outstanding balances will become due no later than 56 days before the tour departure date. No reminders will be issued. Failure to comply may result in the booking being cancelled without notice and the loss of any deposit.
4. SHOULD YOU WISH TO CANCEL YOUR BOOKING
Cancellation of a confirmed booking must be made in writing to our office and must be from the person who made the original booking. As Reays Coaches Limited incur charges immediately a booking is confirmed, a cancellation fee will be charged in line with the following scale:
Period before the departure date and cancellation fee shown as percentage of the package cost:
More than 56 days = Loss of deposit
49 - 56 days = 50%
Less than 49 days = 100%
Deposits for holidays including air travel are subject to a full, non-refundable deposit payable on booking by Reays, therefore no refund can be given regardless of cancellation reason.
Tickets for theatre shows, sporting events or concerts are purchased in advance, therefore if you have to cancel no refund will be given for that portion of your booking.
You may transfer your tickets to another person. In this case you must inform us of any name change, failure to do this may result in the person being turned away at the venue. It is your responsibility to ensure that the person is of suitable age for the event and ticket type. Reays accept no responsibility for the third party as our contract is with the original booking. An admin fee of £10 may be charged
Clients who have travel insurance may be able to reclaim the cancellation fee if the reasons for cancellation falls within the terms of their travel insurance policy.
5. SHOULD YOU WISH TO ALTER YOUR BOOKING
We will do our best to accommodate any alteration to a confirmed booking you may wish to make (coach pick up point, etc) but notification must be made by the client who made the original booking in writing to our office at which point, where applicable, an amended booking confirmation will be sent. As all tour arrangements are finalised 7 days before the departure date, we cannot accept any alterations within 7 days of the tour departure date.
6. SHOULD WE HAVE TO CANCEL YOUR BOOKING
Reays Coaches Limited reserves the right to cancel any tour where there has been insufficient demand. This normally applies where there are fewer than 20 full paying passengers. Should this occur, clients will be contacted as soon as possible with an offer of an alternative tour or a full refund of monies paid by the client. We endeavour not to cancel any tour within 14 days of the departure date unless for reasons beyond our control, for example a changes to a show or event date, industrial disputes or adverse weather conditions.
7. IF WE MAKE CHANGES TO YOUR BOOKING
Itineraries can be made many months in advance and sometimes changes become necessary. Reays Coaches Limited reserves the right to change any aspect of the tour including the advertised hotel to that of a similar standard. Wherever possible, you will be notified of any changes as quickly as possible.
8. OUR RESPONSIBILITY FOR THE TOUR
Reays Coaches Limited is a reputable company and accepts responsibility for the standard of packages we provide and strive hard to maintain these standards at all times. We, therefore, accept responsibility for the acts or omissions of our employees, agents, contractors and suppliers (limited to suppliers we have contracted to supply to our clients). These assurances, however, remain subject to the following qualifications (a) in the event of death, injury or illness see paragraph 9 below, (b) where travel is made by coach, air, rail or sea carrier not owned by Reays Coaches Limited then that suppliers conditions apply, which may exclude liability, (c) we cannot be held responsible for loss of monies as a result of abnormal events outside our control including, but not limited to, the cancellation of an event, adverse weather conditions, traffic congestion or diversions, technical faults, mechanical breakdown, strikes, civil commotion, war, riot, industrial disputes, natural disasters, terrorist activity (actual or threatened) or the closure of an air or sea port. (d) Where the proposed itinerary routing may have to be changed for whatever reason.
9. LOSS, INJURY OR ILLNESS
Reays Coaches Limited disclaims any responsibility for loss of or damage to personal items throughout the duration of a tour. All reasonable care has been given to ensure that our suppliers are reputable and comply with local and national laws when supplying their services. Should any member of your party suffer death, bodily injury or illness arising from the proven negligence of our suppliers, their sub-contractors, servants or agents, Reays Coaches Limited accept responsibility providing they were acting within the scope or in the course of their employment when the incident occurred.
10. TRAVEL DELAYS
Where a serious delay occurs, we will endeavour to provide suitable refreshment and, if applicable, overnight accommodation. In the event of mechanical breakdown of the coach or any other transportation involved in the tour, we will attempt to locate an alternative conveyance as quickly as possible. Please note any replace vehicle may not be of a similar standard and such delays may result in the necessary amendment to the original tour itinerary.
11. TRAVEL INSURANCE COVER
Reays Coaches Limited recommends clients purchase suitable travel insurance cover. Typical travel insurance cover includes cancellation due to illness, loss or theft of baggage, etc.
(a) Bookings cannot be accepted where none of the party members are over 18+ years of age. (b) Some tours may operate using a vehicle without on-board WC facilities. (c) Feeder coaches may be employed on both outward and inward journeys on some tours. (d) The lead client whose name appears on the booking confirmation is solely responsible for the behaviour of all members of their party throughout the tour (e) Alcohol must not be brought onto the coach. Passengers in possession of alcohol must place those items in the luggage area of the coach before embarkation. Those items must remain in the luggage area until the completion of the journey. Reays Coaches Limited reserve the right to refuse entry on to a coach to anyone deemed to be in an intoxicated state. (f) If applicable, event, show and flight tickets will be issued on-board the coach and may be subject to additional conditions of sale. (g) Triple and family bedrooms are subject to availability at the time of booking. Triple and family bedrooms may include a folding z-bed and so are only suitable for children up to the age of 12 years. (h) Passengers under the age of 16 (18 for sporting events) must be accompanied by an adult (age 18yrs and over), an adult may only supervise a maximum of 3 persons under the age of 16. (i) Concerts are subject to separate terms and conditions in line with the promoter of the event.
Should you be dissatisfied with any part of the tour, we advise that any such problems be notified to our representative immediately. If the matter(s) cannot be resolved at the time then we ask that you details your concerns in writing within 7 days of your return, giving as much information as possible so that the matter can be dealt with as soon as possible.
Any claims made under these conditions of booking are subject to English Law and all proceedings will be enacted within the exclusive jurisdiction of the English Courts.
15. PASSENGER BEHAVIOUR
The driver is responsible for the safety of the vehicle at all times, and as such, may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1980 (as amended, re-enacted or replaced from time to time). These regulations set out certain rights and responsibilities on all parties, and full details of these can be obtained from the Company on request. The hirer is responsible for and shall indemnify the Company in relation to any damage caused to the vehicle by any passenger for the duration of the hire.