Reays Coaches Limited Travel Guidance for Special Needs Requests
If you or any of the party you are booking on behalf of need any assistance to aid your travel you must tell us at the time of booking what it is you require. We will attempt to advise you what assistance is available at each stage of your journey. The more information we have about your requirements, the better prepared we will be to meet your needs when you travel with us.
The person in charge of the group may be able to reserve specific seats, providing information is given to us in advance and we can instruct our drivers to reserve the front seats to those with concerns of mobility. Seats are subject to availability and pre-booking.
Our drivers will assist with the loading and unloading of customers' luggage in the coach, but will need assistance with items over 20kgs.
If you or any of the party need assistance getting on or off a coach, advise us via our Booking Line (01228 267267).
We will accept lightweight manual wheelchairs for travel, subject to them being capable of being stowed in the luggage hold of the coach. We regret that we are unable to accept manual wheelchairs that are more than 20kgs in weight.
We will accept small mobility scooters and powered wheelchairs for travel subject to the following:-
Our booking staff being notified at least 1 week before the journey.
When informing out booking staff, customers give us the details of the size and make of the powered wheelchair/scooter to enable checks to be made on the manufacturer's website that it is suitable for carrying on the coach.
We will advise customers, either at the time or by calling them back about the suitability of their scooter/powered wheelchair for carriage on our coaches.
That the scooter or powered wheelchair will break down into separate parts each weighing no more that 20kgs.
The disabled customer is accompanied at the point of departure and arrival by a companion who is able to dismantle and reassemble the powered wheelchair / scooter to enable stowage in the coach.
The powered wheelchair / scooter is operated by dry cell batteries only.
It is deemed that there will be sufficient additional room in the hold to carry the item.
Fully trained and approved assistance dogs may be accepted under certain circumstances, but is subject to the following:-
The owner is responsible for all aspects of adequate travel and accommodation and will be subject to an additional fouling charge.
If the assistance dog is unable to lie at the passengers feet an additional charge will apply. Aisles are not to be blocked for safety reasons.
No other animals are to be carried.
We will allow customers who require them to carry personal oxygen supplies in hand held bottles, however, other suppliers such as ferry companies or the Channel Tunnel operator may refuse them.
We will advise you if you make a request that we cannot fulfil.
Our commitment to you - What we cannot do
Our drivers and escorts are not permitted to assist customers with their eating or personal hygiene.
Health and safety considerations mean we cannot lift or carry you, and cannot provide medical services such as giving injections.
If a medical condition requires others to provide this type of care, you should travel with a companion who can assist you during your journey.
Our drivers and staff are unable to provide personal care services during the journey.
Our drivers and staff are unable to dismantle or reassemble mobility scooters or powered wheelchairs that have been approved for travel.
Reays Coaches Limited are unable to accept any liability for loss or damage to any property left unattended on board a vehicle.
We welcome feedback and comments from disabled customers about how we can improve our service to you.
In meeting these commitments, we will take into account the Disability Discrimination Act 1995 as it applies to coach operations.